Sony Mobile is looking to improve on its customer service through a number of initiatives. First of all, the ‘Xperia Care’ app was recently updated to provide handy support info for your phone.
Also the company has started to roll a “My Support” function online that lets you keep track of warranty information, software updates and correspondence with support staff. This has been launched in most countries around the world although Arabic, Hebrew and Farsi languages will follow.
Within “My Support”, Sony has also launched a repair service in Sweden, France, UK and Spain. Germany and Singapore support is coming soon, with other markets to follow before the year is out. The idea is that customers can “hand in their device directly to us so they can get it repaired quickly and safely with a high quality service“.
Here is what Sony says about the new repair service:
“The first thing we want to find out is whether the phone needs a repair; therefore we have introduced a step-by-step guide that will determine whether the customer actually needs to return the phone, rather than receiving more general help and support.”
Repairs can also be tracked online. Good customer service is a great way to differentiate from other manufacturers, let’s hope Sony can deliver on these initiatives.
Via Sony Mobile Blog.