Sony changes stance on waterproof phones: Do not use underwater

Its not surprising !!

This doesn’t surprise me much. I’ve replaced my Z3 twice already this year because of water usage. I can’t say it discouraged me from using it in the shower or getting pics under water but I’ll rethink that now that their engineering team has come back to straighten out the marketing kids with their fantastic claims. Still love my Z3!

I think I have a idea why Sony is changing this thing. Maybe now the USB port is “waterproof”, the risk that the water pressure is to high to go inside the phone by the USB port push Sony to change his discourse regarding IP68.

I do agree

Makes sense to me. Anyone that took them underwater was looking for trouble. 99.9999 % just want it to survive rain or a spill.

If you can’t submerge it let alone take pics underwater that means it’s not fully waterproof as the IP rating implies. It’s that simple. It’s not right, I don’t like it.

those warnings have been there since sony xperia z, so no need to worry about it

I think they are afraid too many people will take the waterproof part for granted, ignoring the chlorine/salt water warning leading to returns for failures. Also there were a sizable minority whose phones weren’t properly sealed even with flaps closed (factory defect). All that makes a big difference in relation to returns and customer service issues.

Basically they are just playing it safe, I don’t blame them for that.

Well I had to fix my Z3 under warranty. The screen became unresponsive shortly after I washed it in the sink. These two might be unrelated. After I had the phone fixed I went to an aquapark where I used my Z3 to record myself while going down the slides. Since I had no troubles, but I also very rarely use it under water. Also both at home and while in aquapark I had issues with the camera lens which would fog really quickly followed by water condensation. Sometimes it would just pass, but two times the phone had to spend the night in rice with open ports. SO lately I’ve been avoiding water just in case.

IP68 only applies to freshwater. Not saltwater, not chroline treated water, not any other type of water.

This is why IP68 alone doesn’t guarentee waterproofness.

I know that saltwater or (highly) chlorinated water can cause problems with the device’s finish, but does it somehow ruin the water resistance of the device too? Maybe it somehow degrades the seals?

if the Z5 series makes it’s debut in the US of A (officially, of course) this could lead to a Class action lawsuit. You can’t claim a device is IP65/68 certified but Sony will invalidate your warranty because you submerged the phone and it got fucked up.

This change seems to happen at the same time the exposed USB ports started appearing on Xperias so I guess Sony is just trying to avoid unnecessary messes. They may not be 100% confident on the waterproofing capabilities of the USB port. Time will tell.

Not to mention, even before, lots of people didn’t carefully closed the doors and many of the reasons warranty-services were denied was because of water damages. Of course, Sony also took advantage of that excuse one time too many.

However…it will deal a massive blown to their (admittedly poor) advertising campaigns). If they stop promoting the ability of taking the phone to the water, they lose one of the few key things that makes Xperias stand from the competition.

Truth be told and then again, they always used pool photos etc but have always said that they were only waterproof in fresh water…well…no pools use fresh water so…

unacceptable !!! SONY = water resistant …

I want Z5 PREMIUM water resistant !!!

I knew this day would come. Now Sony’s probably going to use weaker seals & we won’t have anything near what we had before thanks to those goofs who abused waterproofing. Great!

thats not it, from my experience, they are only water proof for the first months or two… Z1 twice, z2, z3 and the z3 compact i have are all water damaged. and trust me non have the red emblem on.

i think what it is at one point you will sit on your phone, place it in your jeans pocket or forget it in a hot car under the sun, any of that has it’s toll in the glue or the crack that eventually will invite the water in.

right now i have a z3+ and i am not willing to even try put it under the water, besides with the Z1 i embarrassed my self i told some one to just poor water on it….. and boy did i regret that.

Th

Buy The ugly sammy active, i think it can make it

I agree 100%, since I am one of those without common sense xD I went 300 meter off shore with my z2 for 5 days in a row untill it died. Sony gave me a new device and the store from where I bought it said the ip rating is to save the phone from water damage, not risk the phone or expose it more than normal phones.

Yep, this is a good move. I bet they lost a lot of money bc of warrenty cases.

I still love the feature. I wash my phone with sink water because smartphones tend to become veeerryy dirty.

Both are right. Salt and chloride water eats the metal away. Both the phone frame and the ports including the headphone jack. Regular fresh water doesn’t oxidize it.

Then they shouldn’t make waterproof phones, or at least shouldn’t market them as such, this is cheating. I’ll get a highest IP rating phone and it’s only splash proof? Then why even bother, at least get rid of waterproofing and make sleeker devices. I can’t believe everybody is saying it’s users’ fault. I’d understand if they say don’t use it in salt water but never submerge it? Throw that rating out the window. If a company -especially a reputable one like Sony- says it has a certificate for something they should deliver on the promise, not cheat like this to protect themselves. This is wrong.

This is because none of them have ever been waterproof. It’s a wonder they haven’t been sued over this numerous times already

This is just Sony covering their butt. I regularly submerge my Z3 (as I did with my Z1) in my chlorinated pool as well as every type of beverage imaginable. I am very careful with it while submerged and I have always washed it immediately after liquid exposure. The only liquid I haven’t exposed them to is saltwater. I have never had a problem.
Also, Sony has always said these devices won’t be covered under warranty if they have liquid damage. This is nothing new.
I’m my experience, these devices are truly waterproof.

What? My Z1 and my Z3 are truly waterproof. I have 2 fully functional devices and some underwater pics to prove it.

You didn’t mention the other phones you have like the ZR/Z/M2 aqua/M4//M5…

This is a good idea from Sony, play it safe but this might be their undoing too as the killer feature in the Z series has always been the waterproofing.

Dont get me wrong some have been defected, my Z for example was waterproof for ages and I took it on holiday last year to Bali and with the conditions there it was very hot and humid so when i did have the phone underwater it worked perfectly throughout the holiday.

It even slipped out of my hands underwater and hit the bottom of the pool (which was 3m deep I think). What happened afterwards was weird. The atmospheric conditions fogged up the camera lens so I had to wait for that to clear up but with it being humid it took a lot longer.

Once I got back home the weird thing happened, it destroyed the phone speaker / vibrating unit. Water got in there but nowhere else and all I needed was a replacement. My Z still to this day works perfectly and I was told it has lost its waterproofing but I still wash my phone in the sink now and again and it hasnt affected it.

But then if it falls it isn’t covered by the warranty because it wasn’t certified to do it. Nope, I’m talking about a new certification level.

so i have to clean it with some baking soda or vinegar!

thank you :)

Those are poor mans phones and not water proof, and mostly Indians love them for some reason, mid phones are such a waste… However I do still have the CMD_z1 actually, yet can’t find a battery for it lol

The x10 by far was the worst Android ever…… She’d there was the Windows one, I can’t remember the model number but it had fish on its screen saver as a selling point.

I stopped reading your comment when you said “beach” because i knew what happened next and what to answer…

The thing is, chlorinated water also like salt/sea water will damage the metal in some or every parts of the phone

Me too, but i don’t want to take more risks since sony released this statement :)

A real sony fan and a true wise consumers would not dump their sony phones or don’t want to buy it anymore.:)

Yeah me too, I don’t have any problems about waterproofing, i just have problems with software in this phone

And I’m tired of u everytime I wrote something u must been there to complain and comment everytime like a big hack chicken, please now I’m saying mind ur own business man, I’m not comment every thing u comment right, so please don’t comment every post from me, if u don’t like scroll down, I can say I don’t like all ur post either but the difference is I’m not complaining and comment, so please stop!

Because almost all your comments are just plain bull**** about how you always mock sony, you know. Just chill, i don’t even reply to your every hundred of comments

My z1 compact has survived two times with water in the battery area. Lucky me.

does this mean I can get a replacement for my z2 and z3? they both failed after ‘baths’

They are right. When u use ur phone roughly, sometimes very minor damages occur, which can’t be observed, but they do damage the water protection. So without a need, e.g. in rain, or taking a call in shower is good to go, but at pools u know what happens. The water may enter, as you can not observe the minor defects that occurs with the passage of time.

if they aren’t going to have same waterproofing capabilities they can go the motorola way. Try water resistant instead of waterproof which in turn can give user better sounding dual speaker, slimmer bezels etc.

So if you cannot take pictures under water with Sony’s water proof phone whats the use? It just like any android phone. And there are a lot of Android phones out there that are cheaper and have more features and are also durable.

Okej dito then :-( sorry for u to can’t count, I have not wrote 100 post I always like Sony I have always own don’t phones but lately when telling us things wich in the end Is different then it’s fail, so don’t come to say it’s bull then urs to :-) u are a bully man, stop complaining now and mind your own business thank u ;-)

This is unrelated but z5 still does not support raw capture.

I had a great fun using Xperia Z1 on pool, water slides and in sea. If this is not the case with latest Xperia – I’m going to try other phones (as being waterproof was the main thing why I stick with Sony for so long).

Well i can count, fortunately. But there is no way I’m wasting my time for counting your sony-only posts.:)

Well I know it is still expensive but please just wait and see the reviews of those z5, but it’s just the way you said sony fail…. bugging me so bad because what fail they made that will make people mad other than z3+? ‘fake’ waterproofing? It is not fake at all, look at it now, they released a statement out of it, because they’ve seen so many complaints of the underwater things and of all of those complaints are just almost dumb people because they took the phone to chlorinated swimming pool, sea water, and everything else. They realised it and now look at it, their phones are still waterproof (phones that aren’t faulty) but just don’t take it to chlorinated or salt water

Exactly my thought, so many people have complained about that their Xperia device has gotten waterdamaged. Yet I have never heard of such thing among my friends who have an Xperia device in the z line and have tested to submerge it in freshwater.

The phone can not be both IP65 & IP68 as they say in the Z5 disclaimer… it is the lower level or the higher level… and if the higher level ALL lower levels are taken as a given so do not need to be mentioned. The IP68 rating goes on to say “see individual advice for phone” only then to go to a “explain meaning page” which contradicts the main Z5 page. They are in a mess on their marketing. But, my Z5 first day order remains in place… I only used the Z1 a few times in a Jacuzzi so wont really miss that too much

I have used my z1 in the pool and spa bath… but i am very alert to the state of the flaps… mostly the usb flap which needs to be uncovered once or more a day and so is often “ajar” – it is a pity the z5 isnt wirefree charging… then it could have kept the usb covered (if it is the waterproof usb which is the weak link to anything other than tap water) with a flap no one rarely if ever needs to use (as the wifi sync with a pc is very reliable)

no not confusing at all.. i mean you can put your phone over a 1m under water without submersing the whole phone… yeah, easy! fool! it is totally impossible the two statements are possible.

ip68 never said you could take it to the beach… you could have used it in a bath… but! somehow you can use it a meter under tap water (IP68) as long as the whole phone is not submerged… yeah! clear as day!

Yes. Fair enough. But Sonys own marketing made a big thing of it. I know 3 people who used their z3s under water (myself included) and all 3 died. Mine had all flaps closed. The phone was 20cm under the water. It took 2 photos then died. I opened the SD slot. Water inside. Total crap. There was a build up of dust and gunk on the rubber gasket. Maybe that allowed the seal to perform badly. Not sure. Whatever. I’m up for a Z5 regardless but there’s no chance on earth I’m going to use under water again :-)

Okay then

Sony should update their advertising. Maybe the Sony owner is sitting by the pool taking photos of their friends. One of them is splashing them. The caption reads: it’s OK, your phone MAY survive this*

*only if it’s a fresh water pool

The last waterproof z was the first z nightmare to get flaps open but did there job.All Sony had to do was include charging dock then flaps less of problem since original z flaps open far too easy it if you drop flaps jump open so totally useless anyway.I need a dust proof phone for work z 5 dust proofing useless so USB port will fill up in my job with dust metal filings etc and now can’t rinse dust out so need to keep my Z3 compact

Just be sure to use a strong tape.

No, they are changing their policy because the phone is not waterPROOF in real world conditions.

If you want to make a REALLY waterproof phone, have it properly certified e.g. like the Casio G-shock watches, 50m, 100m water resist etc, where you can even bring it for shallow sea diving.

That means having a fatter body, but you have a unique selling feature for appealing to customers.

All right, but either they are waterproof or they aren’t. It’s not a matter of playing it safe: they’re clearly saying that if you submerge the phone and it breaks, they won’t repair it, no matter if you submerged it gently or not. So, xperia phones are not waterproof anymore. Just splash resistant, or waterproof enough to probably survive if you accidentally drop it into a pool or in a toilet, which is what most people need, anyway, but if you accidentally drop it into a pool and it doesn’t survive, Sony won’t repair it. I would call it “waterproof if you’re lucky”.

well as far as i can deduct this problem. there are just too many stupid people who overestimate the capabilities of the phone. they think it is a gopro or something. And naturally they blame sony because the commercial.(why wouldn’t they?) and im with them.

i personally have used my z3 in the pool and swim , and take pictures with it . its fine . . .

up untl i remember the pool has water in it and makes the contact point in my audio jack a bit green . . but it still does the audio thing perfectly.

that is the thing , it is really hard to make a good looking device such as xperia devices and adding water proofing as well. while it is easier to bake a cataract inducing ugly phone such as active series galaxy and make it waterproof

With the capless USB port on the Z4/Z5 perhaps another risk is electrical short if charging when wet …!

Or it might be a problem when you press the Camera Button. “active usage under water”

Thank u finally:-)

ive got xperia z1. i used this device for submerged in the pool, dived into the pool with phone and make underwater photos and video, even use it on sea water without any problem at all. one time i dropped and lost my phone in the under the pool and had to looked for it for few minutes, and this phone which is still working perfectly fine. i totally don’t understand about sony’s new controversial claim

That’s disappointing! Only a few days ago I was using my Xperia Z2 in the sea, taking pictures of fish underwater.

Ok very imiture i was prepared on that answer, so childish and are u 5 years old?

They should not advertise their products as being waterproof to up to 1.5m then. If I buy a product that is advertised as being waterproof and can be immersed to up to one and a half meter, which is what IPx8 means, I expect to be able to do so with no damage, or at least for the manufacturer to repair it if there is damage. Since they can not know if I swum or not with it, they have to repair it. Or they simply don’t advertise it as waterproof.

After all, the galaxy S6 and iPhone 6 have been proved to be waterproof to some extent as well but you don’t see heir manufacturers advertise them as such for these very reasons.

This is a very dishonest marketing twist since they advertise their product as waterproof, only write on their website or in small letters at the back of the user guide that it should not be used underwater, and will deny people who didn’t know it of a repair.
Read more at http://www.phonearena.com/news/Using-your-Sony-Xperia-Z5-in-the-pool-to-take-a-photo-will-void-the-warranty_id73654#Av4KlVziPlqB0fqp.99

It’s not wrong, you’re just stupid.

It also doesn’t really look like they’ve updated that page fully.

There’s a bunch of possibilities in terms of why Sony changed their stance on this; evidence points to the capless USB port being involved in this. Either the pins are prone to oxidation or Sony assumes that people are prone to forgetting to let the port fully dry out. Or even both. Either way, that’s the only correlateable change as far as what any website-reading layman could discern.

And I’d expect you guys to be the ones to be investigating this, finding out for sure, and providing details that clarify what’s going on instead of being confused and then spreading confusion. YOU are the news source here.

Just back off this site okay, you little troll

You think I don’t know what it means?

:O oh yeah? Because I AM a child. That’s why I’m childish. Everybody knows that children usually childish. But you, like you’ve just knew children are childish that you have to post it whenever it is through this comment lol can’t take it any longer, must laugh hard

It happens in different ways, like on your example, has no problem, but there are cases when the smartphone was drowning in glass of water.

Yes ;-)

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oh well,this was the most useful thing on my Z1C,i nejoyed a lot of fun with it. I enjoyed it so much,that i said to my self i will buy only phones with IP certification. But now,i think i wont have Sony is as my next device,since Flex 2 is much better than Z3 for that price. Im sorry Sony. PS: I know that Flex is not waterproof,but since Sony says i cant use Z3 under water neither….

Yeah right ” i not going to listen to u more”

Yes, fun fact people… Water isn’t just water, it’s minerals as well. My Z2’s headphone jack stoppped working after a year an taking it swimming a couple of times. I shined a light in the headphone jack an sure enough there was deposits. I used some CLR in a Qtip an sure enough it started working again perfect. Minerals will build up on the usb port overtime, thus rendering it useless without proper cleaning or protection. the Z5 I would not use as a dip in the pool phone like the Z2 or even Z3.

Thank you for this Sony. Now, I have decided not to buy Xperia z5 but buy a galaxy s6 or note 5 instead. Been a fan of sony because of it’s water proofing feature and suddenly after reading this article things has changed.

Same here, now other phones offer front facing speakers, and far more superior cameras, better specs, etc..

The only thing that made you stand out from the crowd is that when everyone has there phones around the pool, YOU can actually take yours inside.

I live the design of Xperia phones, but I think competitivly, Sony just leveled the playing field with the competition…

wait. so aside from splashing around in a pool..it sounds like any contact with water has to be “gentle”. i wouldn’t buy the phone to take underwater pictures but i would take it to the beach with my and lay in on the sand and expect to wash it off in the sink when i got back. but now who knows if the water pressure from a sink or hose might cause the thing to fail. id say this is grounds to return the device. you cant show images of people taking pictures underwater and then tell people that they cant do that or they void their warranties.

My phone isn’t water resistant and I use spotify in the shower =P

The phone does the job of surviving water sinking. I think that’s enough besides shower and rainwater being nothing to be afraid of.

Chances are it will be damaged due to shaking, whipping and hitting while underwater. That’s what I did while testing the waterproofness of this device (Z3), then I fixed it under warranty afterwards.

They should have user gold for the 3.5mm jack. Trust me you can put real gold in any kind of water and you get no oxidation.

Customer service isn’t crapy. Just a bit slow. But if you go to any service center, you will have a replacement for sure. You just have to wait about 2 weeks. That’s it. But it’s sure that you will have a brand new one with all accessories.

Sadly this is more confirmation for me that I should just skip Sony’s new devices this year. I still maintain that the Z3 Compact is the best phone Sony has ever made – and the best Android phone period – but it’s just been downhill from there.

Maybe next year Sony Mobile will find themselves again.

IP65 means that the device is completely dust-tight (the “6”) and can survive low-pressure jets of water (the “5”). IP68 means that the device is completely dust-tight (the “6”) and can survive continuous submersion in water beyond 1 m as specified by the manufacturer (for Sony, this has meant 30 minutes at 1.5 m). Both ratings are necessary because you can conceivably have either one water protection without the other.

It should be noted, however, that these ratings are based on a brand new device using fresh water and with the device in a static position. Combining fully submerged with motion underwater may be analogous to a “powerful water jet” which would require an IPX6 and IPX8 rating (IP66 and IP68 for completely dust-tight).

I see this change in wording simply as a way for Sony to say that the device met IP65 and IP68 ratings out of the box as long as all flaps were closed but that they will not guarantee that the water resistance is maintained throughout the lifetime of the phone due to normal wear and tear and they will not be held liable for any water resistance failures. It would be nice if they instead had a reasonable limited warranty in effect for water damage (three months, six months…?) after which time, they would not repair/replace a water-damaged phone.

As has been mentioned before, how can Sony trust that the user didn’t simply misuse the phone around water (open or partly opened flaps, submerged under more than 1.5 m, submerged for longer than 30 minutes, exposed to a fire hose…) or that it was damaged intentionally to either cover up a non-warrantied incident or to take advantage of getting a brand new phone for free near the end of the warranty period?

I dropped my z2 the first day I got it in a lake and it came up working fine.

Yeah thanks, that could’ve been useful to read <1 month ago when I killed my Z3 by attempting to take a picture of my kids under water in the local pool …

then what’s the use of sony phone? There are so many other devices that can resist wate and dust .We don’t need flaps for showcase.Sony purchase your own phone I am tired of your useless phones now.Lost belief in Xperia.

Once a certain Android-only app of mine is ported to iOS, I might just switch over to Apple (for the first time).

iPhones have higher resale value. Also, Google and Microsoft (under Satya Nadella) are increasingly creeping me out regarding privacy.

And I want a true international software keyboard, not the half-hearted implementation found on Sony Xperia phones.

I don’t want other Android phones. Korean brands have clunky and unintuitive software. Chinese brands have dubious quality. Motorola is now the OEM slave of Google. HTC makes questionable hardware choices.

Could be, both have the broken English and attitude.

So what, I like the fact Sony is the only one having a wide range of phones that can handle the Dutch weather. So no, no reason for me to start thinking about other smartphones.

The Sony warranty *does* cover water damage if they test it and it no longer holds up to IP68 standards. I just received my brand new Z3 warranty replacement after having water damage. Still a pain in the ass to send it back and file a warranty claim, but I just want to people to know that if they get water damage that doesn’t mean Sony won’t cover it. They covered mine and the water sensors were tripped and it was obvious water damage.

Huh.. I understand this for the Z5, but can Sony really legally change warranty policies for phones that have already been out?

such a logic: dont use waterproof phone under water….

IP68 is a rating higher than IP65, if you are 68 you are already 65. Alos you seem to have missed the biggest contradiction of all in your long reply… Sony claim IP68 which means over a meter under water for up to 30 minutes but say DO NO IMMERSE PHONE FULLY. that is impossible to be a meter down and not fully submersed.

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As the article says “those warning have been there since the z3+/z4 ” if say that the
Ose warnings are there since the first xperia z so please tell us where dis uou get this information from ??!!!!!

from the extensive research i did when i bought my sony xperia z, besides if you keep reading it says : Do not use the device to take photos while performing any type of activity underwater, including diving or snorkeling.

The device is safe as long you are not doinf any kind of activity like diving

PS: why would sony advertise the phone with these pics above, if it wasnt safe to take pictures underwater????

Well…. if your phone ” xperia z ” is water damaged you will get it replaced but ur any z3+ or z5 is water damaged it wont be replaced , that is what the article is saying.

Then don’t advertise your phone by showing it underwater in a (chlorinated) swimming pool. They’ve completely and utterly destroyed their brand imho.

Logical but stop marketing it as waterproof then. That or close up the usb port and use the magnetic port to charge and supply that charger as standard.

I agree that was not very bright of them, they went overboard with oceanic ads… When the fine print says not to do that.

Guess better late then never, to change the policy, before more angry customers add up.

Taken from Wikipedia article on “IP Code”:

“The ratings for water ingress are not cumulative beyond IPX6. A device which is compliant with IPX7, covering immersion in water, need not be compliant with IPX5 or IPX6, covering exposure to water jets. A device which meets both tests is indicated by listing both tests separated by a slash, e.g. IPX5/IPX7.”

Also, you seem to have stopped reading my long reply so let me condense it for you: Sony can claim that their device is IP68 out of the box (testing of device under lab conditions allows this), but one minute after using it they can no longer guarantee that the user hasn’t damaged it in a way that means it is no longer able to survive immersion in water.

It can be submersed in clean water, but at 150 cm you should not move it fast, as that makes the water pressure higher… The rubber o-rings also get damaged if you use it in salt/chlorinated water for a long time, and don’t wash it. Sony has said this about every Z phone they have, but people don’t listen…

How is the waterproofing on the Galaxy phones?

It is waterproof, but it can’t take pool water or salt water without getting cleaned afterwards… Like all other sony phones… But people still ruin their phones in pools, and sony get’s blamed. That is why they change it.

I know that, they said it everywhere. It’s just saying “you shouldn’t submerge it fully” for a waterproof device sounds kinda shady. That’s all I’m saying. Some people might abuse warranty but in a lot of countries they didn’t cover water damage anyway now they can say “we said so” and not cover the damages even if it’s a defect.

lol ip68 all of a sudden is irrelevant to them.

Another winner Sony.

https://www.youtube.com/watch?v=9hrTrhNgiJc

not completely true.. official video of xperia m4 aqua with device underwater

And everyone who bought an Xperia for extra day to day protection wont care. I slipped getting a cab and my Z1C ended in the curbside with the drain water – fished it out and it was fine. The case kept it from cracking and the flaps from drowning.

you still want to completely ignore the simple statement that if sony says, and i quote, “You should not put the device completely underwater ” it cant be IP68 to over 150cm… it is impossible to be both not underwater and that deep underwater!

I have a Xperia Z, my phone never had been in contact with water, the only thing i use it a lot is in my morning runs. A year after the earspeaker started to fail, i’ve send it to technical services and they told me it wasn’t covered by garanty because the humidity seals of the headphones port where compromised. I had to pay 200 euros to fix it. i told not to do it, and it was re-sended back to me. i’ve tried and it’s good now after all. It’s a joke the waterproof advantage of sony mobile’s in my opinion. I have the humidity seal compromised, because of what?

No because of idiots like him. Watch how he tortures the phone over and over again.even in other videos.
https://youtu.be/METLmNkRxA4

Well, they never showed any of the Xperias being used under the “sea” or something! So, using it in the pool for instance is fine, right? because that’s what we they claim in their commercials.

Read the footnote regarding the Xperia Z5 on its latest press release and you see why it is so confusing. From footnote #5 on talking about the Xperia Z5: “You can’t take the phone deeper than 1.5m of water” and “casual use in chlorinated pools is permitted provided it’s rinsed in fresh water afterwards.”

http://www.sony.net/SonyInfo/News/Press/201509/15-076E/index.html

Especially bought a Sony Z1 Compact to use a navigation device on my motorbike. Since it is waterproof, usable with gloves and works with a wet display. Also bought a navigation APP and traffic services for it. IP68 is IP68 I am not happy.

Hello Sony Marketing? This is the Service Center.

We have 1000 people with water-damaged phones demanding new replacements!

IP68 mean “The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects.”. The specification say immersion beyond 1m, and thus water pressure in a static pool should not matter. However, what’s problem is things like water tap or swimming pool’s circulations, which is something that not guaranteed regradless of USB cap or not.

Honestly I doubt the capless USB Port has anything to do with it, we’ve had capless 3.5 mm jack since Z Ultra, why would a capless USB be any harder to seal?
I’ll believe Sony when it says that this new guidance is just that : what you should reasonably be putting your device through on a day-to-day basis.

if u have any problem with your xperia go to http://www.xperiaindonesia.com

3 months? i have been waiting for 3 weeks lol, i’m about to sue there asses for not notifying that they have received and see the device after 48 hours like the european law demands

Well well. I returned my phone. I got a phone that doesn’t update. I have to returned again. Isn’t that a crappy customer service? Incredible.

Found this article 3 months too late. Took my Z2 in the sea, works fine. Headphone socket is actually better than before I used it underwater, after cleaning it with some wd40.

For those that purchased these devices and used them before they changed the terms, does the warranty still cover damage?

I took my Z2 in the ocean waters of the Belize, and in a f’in mud volcano near Cartagena in Colombia. No problems whatsoever, except for some fine dust around the speaker grill after the phone dried up. I never cleaned the phone with fresh water.

You could have tested a few SONY phones underwater like this guy:

https://www.youtube.com/watch?v=wMkjU75ZffY

Or do a video test and check the pressure sensor (see comments):

https://www.youtube.com/watch?v=DXFXrpn4hDc

Nonsense. You can even film underwater with the Z5.

https://www.youtube.com/results?search_query=xperia+z5+water+test

Sony clearly says don’t submerge it, it’s not meant to work underwater. You can do whatever you want with your phone but they just don’t want you to use it underwater. They did it for the ones who abuse the feature and laws probably but it’s just contradictory.

I put my z3+ in the freezer when it warms up

this is kinda annoying. I love swimming, I love salt waters. :( deceiving. :(

I have never put my phone under under water. I do however sit it on the basin when I have a shower to listen to music. I purchased ed this phone because of the advertised waterproofing it has so being in a moisture rich environment and not submerged in an water should be a breeze. My phone recently developed a fault with the antenna so I took it for repair. I was told it could not be repaired as it has water damage. I was shocked. Vodafone has washed there hands of it despite selling me the phone that I was told was waterproof upto 1.5m in fresh water. The phone is being picked up by Sony tomorrow to fixed under warranty unless they feel it has been abused. I will be furious if they reach this verdict and will pursue the case with watch dog and trading standards under grounds of false advertising and the phone not being fit for purpose as advertised. I’m shocked that Sony have lured me into buying their z3 with their advertising yet change their mind on the phones use and policy without informing me as this could be considered a breach of contract.

Hello, i got Z5c, i put it underwater 2 days ago, after rinse the device it works normal, but a few hours later, the notifications of jack’s port started alone without plugging in any ear/headpohne, also i saw the performance of battery is reducing immediately even with doze on android M, can samone help me to resolve this issue ? thank you

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