Last week, we reported on an apparent change in policy from Sony Mobile on its waterproof Xperia devices. Sony has today come back with an official statement on the matter. The statement says that the change in guidance and marketing is to “clearly illustrate the best ways to protect devices in day-to-day usage” and to “better advocate sensible usage of our devices.”
Sony goes on to say that the “warranty terms provided for our products remain the same” and that any communication on the parameters around IP ratings is “to help customers to protect their smartphones and tablets in line with the applicable warranty we provide.” The full statement can be seen below.
Sony Mobile statement on change in waterproof policy
“Sony Mobile is committed to providing the highest standards of product quality and customer service. Xperia models that feature levels of dust and water-resistance are validated independently and based on Ingress Protection (IP) standards agreed and used across the industry. We have every confidence in the qualities of Xperia devices, which are built to exacting technical standards and are designed to perform to high standards in normal usage.
“The recent changes to guidance we provide to our customers are designed to more clearly illustrate the best ways to protect devices in day-to-day usage. We communicate necessary precautions, and the specific parameters of ingress protection ratings, to help customers to protect their smartphones and tablets in line with the applicable warranty we provide.
“We have also recently updated our marketing visuals to better advocate sensible usage of our devices. The warranty terms provided for our products remain the same and any customer concerns will continue to be considered on a case by case basis in line with these terms.”