USA buyers guide for Sony Xperia Z5 family

by XB on 7th October 2015

in Featured Content, Xperia Z5 series

z5_familySony Mobile has yet to announce any plans to carry the Xperia Z5 family in the United States. No US carriers have picked up any of the models (so far) and Sony is currently not selling the unlocked version (with US warranty). This has led to a large number of emails from readers in the United States wondering how they can get hold of an international model and any potential pitfalls involved.

Given the volume of incoming we have received on this, we thought we’d create a buyer’s guide for US customers looking to buy the international model. We’ve tried to cover most of the questions we’ve received, but feel free to let us know if we’ve missed anything in the comments below.

Sony Xperia Z5 US Buyers Guide

1) What bands does my carrier support?

2G Bands (GSM/GPRS/EDGE): 850 MHz, 1900 MHz
3G Bands (UMTS/HSPA+): 850 MHz (CLR), 1900 MHz (PCS) [GSM HSPA+]
4G Bands (LTE): 2 (1900 MHz), 4 (1700/2100 MHz), 5 (850 MHz), 12/17 (700 MHz), 29 (700 MHz), 30 (2300 MHz)

2G Bands (GSM/GPRS/EDGE): 800 MHz, 1900 MHz [CDMA]
3G Bands (UMTS/HSPA+): 1900 MHz (PCS) [EVDO]
4G Bands (LTE): 25 (1900 MHz), 26 (850 MHz), 41 (2500 MHz)

T-Mobile US
2G Bands: 1700/2100 MHz, 1900 MHz
3G Bands: 1700/2100 MHz (AWS), 1900 MHz (PCS) [GSM HSPA+]
4G Bands: 2 (1900 MHz), 4 (1700/2100 MHz), 12 (700 MHz)

U.S. Cellular
2G Bands: 850 MHz, 1900 MHz
3G Bands: 850 MHz (CLR), 1900 MHz (PCS) [CDMA EVDO]
4G Bands: 5 (850 MHz), 12 (700 MHz)

Verizon Wireless
2G Bands: 850 MHz, 1900 MHz
3G Bands: 850 MHz (CLR), 1900 MHz (PCS) [CDMA EVDO]
4G Bands: 2 (1900 MHz), 4 (1700/2100 MHz), 13 (700 MHz)

2) Which US carriers will the international Xperia Z5 series work with?

AT&T: Yes

Sprint: No
Sprint uses CDMA for 3G, which means none of the Xperia Z5 family will work.

T-Mobile US: Yes

U.S. Cellular: No
U.S. Cellular uses CDMA for 3G, which means none of the Xperia Z5 family will work.

Verizon Wireless: No
Verizon Wireless uses CDMA for 3G, which means none of the Xperia Z5 family will work.

3) Which Xperia Z5 model numbers will work with AT&T and T-Mobile US?

The short answer to this question is that any variant of the Xperia Z5, Z5 Compact and Z5 Premium will work on both AT&T and T-Mobile. Sony has expanded the number of supported LTE bands on each variant, which means no matter which model number you buy, it will work. The handsets are compatible across most of AT&T’s and T-Mobile’s 2G (GSM), 3G (HSPA+) and 4G (LTE) bands.

The only exception is that Sony has dropped T-Mobile US 3G/HSPA+ support at the 1700MHz frequency (1900MHz remains supported). This shouldn’t be too much of an issue though as T-Mobile has been re-directing all of their 1700MHz AWS spectrum over to LTE.

4) Which Xperia Z5 model number does Xperia Blog recommend?

As mentioned above, you are free to purchase any variant of the Xperia Z5 series as they will all work with AT&T and T-Mobile in the United States. However, our recommendation is to focus on the following variants for each member of the Xperia Z5 family:

Xperia Z5 – E6653

UMTS HSPA+: 850 (Band V), 900 (Band VIII), 1900 (Band II), 2100 (Band I) MHz
GSM GPRS/EDGE: 850, 900, 1800, 1900 MHz
LTE: Bands 1, 2, 3, 4, 5, 7, 8, 12, 17, 20, 28, 38, 40

Xperia Z5 Compact – E5823

UMTS HSPA+: 850 (Band V), 900 (Band VIII), 1900 (Band II), 2100 (Band I) MHz
GSM GPRS/EDGE: 850, 900, 1800, 1900 MHz
LTE: Bands 1, 2, 3, 4, 5, 7, 8, 12, 17, 20, 28, 38, 40

Xperia Z5 Premium – E6853

UMTS HSPA+: 850 (Band V), 900 (Band VIII), 1900 (Band II), 2100 (Band I) MHz
GSM GPRS/EDGE: 850, 900, 1800, 1900 MHz
LTE: Bands 1, 2, 3, 4, 5, 7, 8, 12, 17, 20, 28, 38, 40

This is due to these being the main global models for each handset and should receive the quickest software support. Also, the variants above are the only ones to support LTE Cat 6 download speeds (up to 300 Mbps). All other model numbers support LTE Cat 4 only (up to 150 Mbps).

Obviously, if you need a dual SIM model then that will still work on AT&T and T-Mobile. However, you may find that firmware updates will be slower and it will only support LTE Cat 4 download speeds.

5) Purchase considerations

This will come down to personal preference, although there are some considerations to take given that you are buying from overseas:

Price – Much of your decision will come down to the price you can buy the handset for. A purchase from an eBay business in Hong Kong or Taiwan, may work out cheaper than buying directly from an international seller elsewhere. On the flip side, be sure to check the feedback reputation of eBay sellers to ensure a smooth transaction.

Returns – Wherever you buy, ensure you check out the return policies. Most established retailers will offer a return policy, the same can’t be said for eBay sellers, so check the T&C’s carefully.

Warranty – As you are purchasing an international model, be aware that if something goes wrong with your handset then it may be tricky process in getting it repaired. In the first instance you will probably need to contact the Sony Mobile US support team to see if they can help. As you are buying the Xperia Z5 outside of the US though, they are not obliged to help. In this case, the onus will be on the retailer that you bought the handset from. Ensure you check with whoever you buy the handset from that there are policies to help in this regard. More than anything, it gives some extra peace of mind.

6) Where to buy the Xperia Z5 from?

We recommend the following UK retailers to purchase the Xperia Z5 from:, Clove and Handtec.

It is worth noting that Amazon, Clove and Handtec will allow you to purchase the phone at a price excluding 20% UK VAT if you are an international customer.

The reasons we picked these are as follows:
– We chose UK retailers over other countries as they provide an English-language experience (making it an easier website experience for those in the US)
– All official UK stock will correlate to the model numbers we have recommended above.
– Each company has a good reputation for shipping smartphone devices globally.
– Strong customer feedback.
– If you use, then your same log-in details will work for
– All three retailers accept international returns. T&Cs here; Clove T&Cs here; Handtec T&Cs here

7) Will the UCH20 USB Charger work in the United States?

It will work with a UK-to-US travel adaptor. However, any micro USB charger you have lying around will also work to charge the Xperia Z5. We recommend you use one with an output of 1500 mA, or you could use any Qualcomm Quick Charge 2.0 Certified charger.

8) How will firmware updates work with me being in the United States?

Software updates for Sony Xperia devices depend on the regional firmware that is installed on the device itself. If you buy a UK-sourced phone, you will receive an update once the UK firmware is pushed out, regardless of where you are located around the world.

This is where the 3rd-party Flashtool comes in really handy as you can easily change the regional version of your handset if an update comes out to that country quicker – this does not require root or an unlocked bootloader which is why it’s popular.

  • Paul

    That’s a comprehensive post for us USA fans, Xperiablog. Thank you. Did you check with Sony Mobile regarding the warranty coverage of international handsets in the USA? When I checked, on two separate occasions, about my D6603 Z3 that was purchased from Clove UK, Sony stated, both times, that is was covered in the USA, but may take longer to repair due to needing parts from overseas.

  • XperiaBlog

    With regards to warranty, we tried to get some kind of confirmation but received no definitive answer. The best bet is to check with Sony Mobile US like you did and see what they say.

  • Akand

    I don’t understand why USA carriers don’t sell Sony phones. Why do they neglect Sony so bad?

  • RockStar2005

    That’s the greatest question ever asked, Akand. lol I have the Z3 with T-Mobile in the US and LOVE it, but I wonder if they’ll even be selling phones 2-3 years from now. For now, I just want the Z6. lol 820 + QC 3.0 + 4K = a happy me lol

  • Timel

    Just read this morning that 2016 will be a make or break year for Xperia. It’s time to send out an open letter with as many signatures as possible. Whether a manufacturer is good or bad, it’s never good to hear someone leaving any market (considering the benefits to consumers of having as many options as possible as well as from employment perspective).

  • Rene Pedroso

    A couple of sites that I purchase my Xperia devices from that are located in the USA and I have had no issues with…

    Overseas Electronics (their pricing is high but they will match a competitor)
    Chrome $899 –
    Green $899 –
    Gold $899 – (they currently have the Z5C in stock for $525)

  • Mia_FE

    I am looking to purchase a gold Z5 Premium, but in all the links listed they only have the graphite. And in Amazon Uk it says the the gold is unavailable. Does anyone know when the gold version will be in Stock?

  • Abhi

    It (D6616) was a great phone but was pulled due to quality control issues which resulted in too many returns (according to a TMO support rep), that is the reason they still sell the Z1S refurbished but not the Z3. Also probably why they haven’t announced a new Sony device.

  • Handtek has the E5803, not the E5823. Tho I’m not sure the difference matters.

    That said, I’m sceptical the only difference is the LTE speeds, whatever Sony’s whitepaper says.

  • Overseas Electronics is sort of nearby to me in Chicago. I should go check out their storefront sometime. I wonder if they’d price match if I walked in and showed an online price in person.

  • RockStar2005


    Interesting. Makes sense. Until recently, I had a couple issues with my Z3…….. mainly not getting ALL my MMS messages, and a somewhat minor Stamina Mode issue. But lately everything seems fine now! I even am able to leave VoLTE on still not have any MMS receiving issues (that was part of the problem before, not now). Lollipop fixed a few of the issues, and switching to Google Messenger for my MMS messages was the fix I needed for that issue. But before a few months ago, it was up and down for me with this phone.

    Yeah I got my parents the refurbished Z1s phone for both of them. They seem very happy with it. It just sux b/c I think Sony makes the BEST phones, but with those quality control issues + no advertising in the U.S. + not much (if even any from here on out?) U.S. carrier support I think is why Sony is suffering so much in the Xperia dept. I just read that Verizon, after spending months promoting the Z4v, has now officially taken it off the market. That’s just not cool. I guess that’s Sony’s fault? And making a new flagship every 6 mos vs once a year prob doesn’t help either. They need to cut that sh*t out. lol Once a year, in the Spring I say.

    Yes I JUST saw that article this morning, or the newest version of it. Yeah, I swear, even the reps at T-Mobile (customer service AND the store reps) don’t know squat about the Xperia phones. People in general don’t know either. They’re kinda surprised when I tell them Sony even makes a smartphone. lol But they always seem to like it and think it’s cool once they take a look at it. Sony needs to get like George Clooney or someone with “cool” appeal to do ads for their phones HERE in the U.S. Seriously! Having it in the Bond films is not enough b/c it’s just flashed on the screen for a second then it’s gone. An actual ad centered on the phone would do wonders. Their online ads are cool, but you have to go to their site or YouTube to watch them. lol And having ALL FOUR CARRIERS here (Verizon, AT&T, T-Mobile AND Sprint ((and perhaps U.S. Cellular too?))) is crucial, but they don’t do that. That should be like a standard thing to do if you wanna even stand a chance here. Exactly…… they need to go big or go home! Their strategy isn’t working, or not working nearly well enough. In Europe, like in Sweden, I know someone who told me that there, Sony is JUST as big as Samsung, and guess what……. Sony actually ADVERTISES there! You can’t keep doing the same thing over and over again and expect different results. 4K is very cool, but it won’t be enough to get everyone’s attention.

  • This is a helpful post. One thing to note with shopping from Amazon UK is that they don’t appear to remove the VAT from the cost of the device unlike Clove or Handtec (I just tried going through the order process on there to see.)

  • XperiaBlog

    It’s probably a mistake on their part, Clove also tagged it as the E5803 last week until we got in touch with them to point out the mistake. No doubt once they get stock in, they’ll correct it as the E5823.

  • XperiaBlog

    Good point Greg!

  • They say it’s in stock already. And I asked them a question to confirm the model. I agree E5823 seems more likely.

    Any idea why Sony would even make two models if the only difference is LTE category?

  • XperiaBlog

    We can only go on the public information and LTE speeds seems to be the only differentiator – all of the other bands an specs are identical. It is surprising to see why Sony needed two variants, but as you said there must be more to it.

  • undeadwolfy

    Thank you for sharing!

  • XperiaBlog

    Hopefully colour availability will widen as we approach release date. Sometimes in the UK, there is a limitations on some colours if a carrier has exclusive. In this case, buying from is a good option as they always stock a full range of colours for Sony Xperia devices. are also testing an English-language part of their website too, which should make things easier. If not using auto-translate on Chrome makes the order process straight forward.

  • mike

    Sim-Free iphone 6 and many other brand phones are built as world phone, support all kinds of LTE, even rare TD-SCDMA. I do not understand why SONY can not follow this.

  • Rene Pedroso

    Ask for Labbek, tell him Rene Pedroso referred you. I would think they would honor other retailers online pricing because they have an online site themselves. It’s great if you actually get to see the device before you purchase it as there are no retailers in my area.

  • Rene Pedroso


  • nfs2010

    I could be totally wrong. But the LTE Cat difference could be caused by some kind of patent licensing fees. Both variants could run the same hw, but why would you pay the fees for using Cat 6 if it doesn’t make any difference in some countries?

  • peltruquin

    I just went to the Sony store in NYC and asked a representative if they will release the Z5 series in the US, since they have listed the Xperia z3+ as coming soon on the Sonymobile US site, he told me it is coming (allegedly), but they haven’t confirmed anything yet. Hopefully they will have a late release in the US as with the Xperia Z3+

  • Aldi Wan Kenobi

    I’m very happy with this, thanks for putting it up!

    However, at the same time, quite sad that a 3rd party unofficial Xperia blog site is the one doing Sony’s sales and marketing work! This is a prime example of what is wrong with the US Xperia division…they can’t even tell the potential buyers where to get their product!!! (facepalm)

    Come on Sony…get your act together! People here wants to give you their money!

  • Mia_FE

    Thank you very much for your insightful answer. You are a hero to Xperia fans everywhere.

  • peltruquin

    How about T-Mobile’s LTE Band 12 issues with VoLTE? There are a lot of forums where people is saying that while on T-Mobile’s LTE Band 12, these devices won’t be able to receive or make any calls, only Data. Mind Sharing some light about this?

  • MarkLastiwka

    handtec seems to only sell the E5803 of the two compacts, but lists it as having CAT 6 LTE. Clove only list that it has CAT 6 LTE, but no model number, so I’m kinda confused which model number they actually carry.

  • MarkLastiwka

    it’s confusing bc they state E5803, but lists CAT 6 LTE in the specs. I don’t want to pull the trigger until I know I’m getting the E5823 since Rogers in Canada supports it. Did you say Clove carries the E5823? They don’t list any model number at all.

  • XperiaBlog

    Clove has listed the E5823 model number in the title for the Xperia Z5 Compact.

  • MarkLastiwka

    Wow I am blind lol

    Sorry for that. Thanks for all the great information!

  • Justabootin

    Why did you put “no” for Verizon. It’s mostly a “Yes, BUT…” answer

    Z5 family with Verizon will be able to work with the 4G LTE, buy only that. So places that don’t have Verizon 4G LTE will not work as you can’t connect to 3G etc.

  • JLV90

    T-mobile doesn’t even have Z3 on their list of phones receiving an update to Marshmallow kind of sad.

  • RockStar2005

    Yeah I saw that too. That doesn’t necessarily guarantee that we won’t still get it down the line though. Tomorrow they could update it to show the Z3 as well. We’ll see. I really want the Z6 anyway, so if I do get it, it will for sure have it. I’ll even get it unlocked if I have to, but of course I’d prefer to just get it from the carrier.

  • Uzair Syed

    Ya I have Verizon and I’m dying to get an Xperia…no luck.

  • Uzair Syed

    Wait really? Do explain. I’m not super informed about how these phones work in regarding these network differences. I don’t care about 3G, 4G and all that. I just want a phone that can make calls in the U.S and the rest I’ll do with wifi. Can I get the Z5 unlocked, put a Verizon sim card in, and get the experience I want?

  • skrug

    why did they drop 3G/HSPA+ 1700MHz frequency? >_>

  • Thariq Mohammed

    Unrelated question:-
    How to change the region of the xperia without root or unlocked bootloader?
    My xperia z2 is very slow to get the update, I don’t know what’s the region of it.

  • Ascertion

    Just an FYI, Sprint has CDMA 1x for its 2G network, and EvDo Rev A for it’s 3G network. The bands are correct, though.

  • J Cav the Great

    I just tweeted T-Mobile about next Xperia will be unlocked.. I hate going through T-Mobile…

  • J Cav the Great

    Thank you XB for this article!!!! I am a T-Mobile Z3 owner and I’m in love with my phone.. I really do want 6.0 (or even 5.1.1 as we are tuck in 5.0.2). This guide helps a lot!!! Will order from Amazon….

  • jmaxim917

    I bought the Xperia Z at the Sony Store in NYC. Inserted my AT&T sim and all I got was Edge and H. Returned it to Sony. About 6 months later they released the LTE model for the US, however by then the Z1 was released. That’s Sony for you and their inability to get things right the US.

  • jmaxim917
  • Chitti- The Robot

    XB does real job than Sony’s marketing and PR baboons. KUDOS to XperiaBlog.

  • Justabootin

    Verizon uses LTE (a GSM technology) for its 4G coverage and CDMA for 3G. Their LTE is provided through bands 2, 4, and 13[1] . The Z5 will work on LTE bands 2 and 4, but not 13[2] , and won’t work on CDMA at all.

    Band 13 is the 700Mhz C-block that Verizon acquired a few years ago, and they’ve used it to aggressively build out their 4G network since then.

    So the Z5 will work on Verizon as long as you’re in an area with 4G coverage that’s not using band 13. If you live/work in a city, you’ll probably be fine most of the time, but be prepared for signal loss if you are in a more rural area.

  • JevyJav

    So I placed a pre order with clove for the z5 compact a week ago and it just shipped out yesterday; the receipt when I ordered said and still says E5803. Is this a misprint? Their website seems to suggest they only received the E5823’s in stock.

  • XperiaBlog

    It is likely to be a misprint, Clove tagged the Xperia Z5 Compact as E5803 until late last week when we got in touch. They’ve since corrected it on their website, but maybe the change didn’t filter through their internal systems. As their distributors will only be selling official UK stock, they won’t even have access to the E5803 variants so don’t worry.

  • XperiaBlog

    Thx, we’ve made the correction.

  • XperiaBlog

    Use Flashtool to download a firmware ROM from a different region.

  • XperiaBlog

    Thanks Justabootin , the main reason we put “No” is that we didn’t want people to order the handset and then find that they had no cellular access in their region. As you mention, it will only work on LTE and given that 3G is a complete no-go, there is a risk that some users would find it wouldn’t work at all. Obviously if you have strong Verizon LTE coverage in your area then the global Xperia Z5 model is an option.

  • XperiaBlog

    T-Mobile’s stance on this quite confusing at the moment. AP
    published an article a couple of months back that might be worth a read:

  • Shorinryu

    How do the US carriers using CDMA as their primary network tech differ from any other network that uses CDMA? I was with Bell in Canada which is a CDMA network and my UK model Xperia Z C6603 worked just fine for 2G/3G. The only problem was that I didn’t have the right LTE bands available on that device compared to the Xperia ZL which was officially supplied through Bell.

    In theory would I not have had very good connectivity with Sprint/Verizon? Also keep in mind that ALL Android handsets I have owned in the last 4 years provide a CDMA network option under the “Mobile Networks” settings. Especially considering that the newer Sony devices support more bands on their international models I think the phones will work on all networks but the only inconsistent feature will be LTE.

    I am currently using an unlocked LG G4 H815 from the UK and had full LTE support in Canada at least and having ordered through Clove I only paid Canadian duties on the phone which Fedex processed for me. This worked out cheaper than buying it unlocked from the limited vendors available locally.

  • Rachael Ridlon

    Work at Home~Follow this guide to make $97/hour…I just purchased themselves a McLaren F1 when I got my check for $19993 this past 4 weeks and just over 17 thousand lass month . this is really the nicest-work Ive had . I began this 10-months ago and straight away started making more than $97… p/h .learn the facts here now .
    ???? http://GoogleCyberTechHomeJobsEmploymentCaptain/get/chance/top…. ??????????????????????????????????????????

  • Russell Werkman

    I just looked at the White Paper for the Xperia Z5 Dual E6633/E6683, and it says:

    UMTS HSPA+ 850 (Band V), 900 (Band VIII), 1900 (Band II), AWS-1(Band IV), 2100 (Band I) MHz.

    It looks like Band IV, which historically is the 1700 MHz frequency, is still available on these models on the HSPA+ network.

    Unless I’m reading that wrong. I’m not sure what “AWS-1” means.

  • kstricl

    I just check the Xperifirm tool for the D6653, and Bell Canada will be receiving the phone. (Firmware is listed) If you are close to the border, this may be an option.

    As for cost, Bell usually has a high mark-up, but when released, the exchange rate may make the phone price fairly favorable.

  • Geese Howard

    Because they love their ‘sour apples’ very much?

  • ymytbb .

    No carrier is going to pick up the Z5 Premium? shame

  • Fome

    Thanks very much for this useful guide! I just purchased my Z5 compact. This is not only my first Sony phone, but my first android phone too! I love this blog, thanks for always keeping us so well-informed!

  • Zhe Zhang

    I just got a Z5 from handtec and had it sent to US using fedex. However fedex notified me that I need to provide a certificate of origin or something like verification of the manufacturer. Did anyone have this kind of experience before? How do I solve this problem? Thanks

  • Timel

    Beacuase USA carriers know that most people will not buy Xperia smartphones, it’s not worth it !

    Watch these two videos and you will see why Sony phones have always been unsaleable

    pretty laggy and slower than iPhone 6s and Galaxy Note 5 and the worst thing is Z5 camera is still the worst. So shame that until the sixth generation of Xperia Z series, the camera is still fucking horrible.

  • Akand

    Great to see you again.
    You know what I was thinking when I took pictures with Z5 at IFA? I was thinking Z5 is going to score 90+ even with the unfinished and unpolished software.
    Actually I know how good Z5 camera is. There’s no need to share any trolling reference with me. Just listen his words wisely, you should understand that this guy is a paid troller.
    However, I have my own experience. I know not less than him about Z5, 6S. Note 5(don’t know as it’s not available in Germany, I know 6 edge + instead)
    To me Z5 becomes looser only in term of low light selfie (not rear).
    However, it’s your brain. So you have the full right to be washed or not.
    Speed performance against iphone 6s: it’s not fault of Sony or any other Android manufacturers. Android is an open source software and a lot heavier than ios. A little lag always be remained on any Android. But all high end Android devices deliver enough pleasant speed. Sony UI laggs least on Android world. I can challenge it.
    Can’t believe??? Ok. You have the right and opportunity to buy your beloved Samsung.
    I have only one request to you: try to be maximum honest when you compare. Honesty is enough to wake you up.
    Otherwise, keep trolling. It’s your choice.

  • Timel

    Yeah! as always, a blind fan here just can’t accept the truth and said “this guy, that guy, those guys are paid trollers” and said “keep trolling”

    I know that in the end a blind Sony fan like you will say this guy is a paid troller, Blind fans here will blame every reviewers are paid trolles if they have some proofs to show that Sony phones are worse than other competitors

    So speechless with a blind fan like you, even there’s a proof but you act like you don’t see it, act like you don’t see those mistakes from Sony… I’m a Sony fan man and I’m so proud that I never ever want to be a blind fan like many Sony fans here, yes this is my choice!

  • They finally updated the web site to say E5823, as you suspected.

  • Timel

    Yes! Agree

    Auto mode in Z5 family is still horrible…

    I think we rather save our money and wait for the Xperia Z6 which will come up with Snapdragon 820 (and the new better camera maybe?)

    I heard lots of great news about SD820 and I think it definitely worths the wait, for example

    – SD820 reached 83774 once and 82307 in second test which is freaking crazy

    – Meet Qualcomm Kryo, it’s very awesome. With Kryo CPU and Snapdragon 820, you can expect up to 2 times the performance and up to 2 times the power efficiency when compared with the Snapdragon 810 processor.

    – Qualcomm’s Snapdragon 820 uses machine learning to fight malware

  • kyr100

    Just got a Z5C(Taiwan ver.) preloaded software version doesn’t support LTE(Only 4G). I updated to the 32.0.A.5.32 which doesn’t have LTE either. I’m on T-Mobile US. I think the best option is to load SW ver. from a carrier/country that supports LTE on Z5C since there is no US SW ver. yet. My question is: Is anyone out there using Z5C on T-Mobile US LTE? Are you able to utilize band 12 (MHz 700)? If so, which carrier/country SW ver. are you running?”XPERIA Z5 COMPACT ON T-MOBILE US LTE”

  • Alberto Cano.

    BS…the Z5 Camera has being rated as the Best camera of any phone…including the Iphone…so go away you troll. The Iphone camera on the other hand is in like place 7 way under all of the most recent flagships

  • Alberto Cano.

    In regards to warranty Sony tends to not start repair/exchange coverage until the unit has begun to sell in the USA.

  • Timel

    You claimed DxOMark because you, a blind sony fan just want to lie yourself,

    DxOMark say Z5 has the highest scores and then Sony fans feel happy even the results of real world testing show that Xperia Z5 is the worst

  • aseuss

    None other than the Wall Street Journal said that Sonys phones get rave reviews, but no one knows about them. They said lack of carrier support was the problem, saying Sony needs to learn how to distribute its products. That includes marketing and promotion. Sony will say it doesn’t want to market something people won’t buy, but people won’t buy it if they don’t know about it. Classic chicken and egg problem. Carriers don’t want to pick up a phone no one will buy, but again, no one will buy it if they haven’t heard about it.
    What is so confusing is that Sony does know that marketing works: it advertises in Europe (much less than Samsung and Apple, though), and it has an 8.7% market share in Europe according to Strategy Analytics, as of the end of 2014. Not bad. Especially considering that Apple’s share is 17.7%. Apples share is pretty low there because inexpensive Android prevail in Europe. But the take away is that with modest advertising, Sony gets a nice piece of the pie.

  • aseuss

    Yes, there was a Wall Street Journal story on this a year ago. Said that Sony phones get rave reviews, but no one knows about them. Because they don’t market and theircarrier support is weak. Sony will say they don’t care to market a phone that won’t sell, but of course it’s a chicken and egg thing. Funny thing is, they KNOW advertising works because they advertise in Europe and have nearly 9% market share there. Compare that to near-zero percent share in North America. Sad thing is,if Sony keeps this up, they’ll have to shut the mobile division down. They just announced their financial results and are still losing tens of millions in mobile. Well, what do you expect, Sony, if you won’t get behind your own product? By the way, if you’re concerned about Xperia’s future here’s the # of their customer relations line: 877-7XPERIA. Thanks.

  • RockStar2005

    Cool thanks Aseuss!

    Yeah I hope they continue to advertise here and get full carrier support. 2016 will be a big year for them……. hopefully they take full advantage of it!

    If they shut down the mobile division, it WON’T be soon, per the CEO of Sony himself……….

  • aseuss

    Okay guys, Sony Mobile is tanking and what do you know, Sony does little more than make a token effort to make its phones available in the US. Then it abandons even that. No carrier support, no advertising, no promotions. Even though its stuff gets good reviews and would have decent sales if Sony just got behind its own phones. If you think Sony should make more if an effort to makes its phones available on carriers, and otherwise promote Xperia, contact them at 877-7XPERIA. Because with zero sales, they will go the way of VAIO. No Vaio, no Xperia, no Xperiablog.

  • aseuss

    You’re welcome RockStar2005!

  • Limit CSXi™

    No mention of the Z5 6683 dual SIM model. Is it safe to go this route for an AT&T user? Also, does anyone have any experience with the Kyoex distributor? I’d like to get some semblance of a warranty with my Xperia purchase.

    I’m currently based in the U.S. but I intend to use the phone in Japan as well (hence my interest in the dual SIM version).

  • S.Srinivasan

    hi guys help me, my mobile c6602 z model battery issue, recently changed new battery,
    night 78% tomorrow morning phone is dead, how to correct, service center not responding,

  • emily

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  • gparmar76

    I’ve never owned a Sony smartphone and thought that Androifd Authority test was a fraud…the pictures were not taken evenly at all…and even then, I thought Aony’s pictures were still considerably better.

  • FermentionIt

    It’s a Sony decision. As long as people order international versions, Sony prospers. Sony gets a piece of the pie for every phone sold with their camera sensors; they know they have to share additional profit with carriers; they know carriers like to put their own vaporware on the phone; they know they have to make special versions for CDMA and defunct bands not being used anywhere else in the world and they also know U.S. carriers love to have their advertising logos impregnated on the phone someplace.

    I get it, but why can’t they sell them unlocked on Amazon, Newegg, B&H or any other authorized Sony reseller. Again, probably something to do with radio bands, warranty, U.S. power adapters and the fact they know they can’t make a ding in iPhone market share.

  • Paul

    I purchased an Xperia Z2 from Clove back during the pre-order. Once I got the phone, it worked beautifully on T-Mobile (in the USA) without any problems, including 4G. When I traveled to the Philippines, I put in a new SIM card, and had local service in the Philippines immediately.

    I’ve spoken so highly of this phone to my friends, and recently a friend bought a used Xperia Z3 for Verizon. Of course, it was VERY apparent that Verizon had put their hands all over the phone (the phone itself was littered with branding, and overloaded with bloatware). The worst problem was the phone was not able to use data + talk at the same time. She returned the phone very disappointed (and I don’t blame her). Also, I convinced a friend to buy the (then new) Xperia Z3 with T-Mobile… that is until we found out that T-Mobile had locked the phone (regardless of whether you finance or pay in full).

    There are several comments here that talk about how Sony doesn’t advertise in the USA and that they should because marketing works, but I would argue that the effectiveness of marketing is also part of the problem. Because it works so well, companies like Verizon tend to excessively redesign phones they sell–to the point that the phones have little resemblance to the original product that received so much praise (this is also the reason why Apple did not sell to Verizon for so long; Steve Jobs didn’t want the carriers “touching” his phones, and with good reason).

    If the USA did in fact sell the Xperia line on a more consistent basis, I would most likely continue to buy from an international source, simply because I’d be getting an unadulterated version. Unlocked, unbranded, no bloatware, no uninstallable trial software, just a clean, high-end phone. Apple has an excellent position in maintaining full control and continuity over their phones, and Samsung is far too “try hard” with their gimmicky phones (I’ve been playing with a Verizon-branded Note for the last few weeks, and it feels like standing in Times Square with all the different apps and settings that want to dominate your experience.

  • el_sur

    The E6653 version does not support T-Mobile LTE, just be careful! At least, that was my experience.

  • Emad Tadrous

    What about unlocking a Canadian BELL z5 premium and bringing over to Verizon here? Both carriets use CDMA technology? Will that work since other international versions available use GSM instead?

  • Emad Tadrous

    What about unlocking a Canadian BELL z5 premium and bringing over to Verizon here? Both carriers use CDMA technology? Will that work since other international versions available use GSM instead?

  • Bart

    Maybe you received a bad phone or something, but my E6653 works just fine on T-Mobile’s LTE network. The E6653 shows 4G when I’m on the LTE network and the phone works just as fast, if not faster than my HTC One M8 did. From what I have found not all countries list LTE in the phones signal like the US carriers do. A lot of the world GSM unlocked phones utilize the LTE network here in the states but show 4G in the signal on the phone. At least this has been my experience with purchasing world GSM phones.

  • GersonT1000

    I also own the E6653 and am using it on T-Mobile in NYC. Mine shows LTE on top, sometimes 4G, and is usually connected to band 4 or 12 LTE. I have no idea what the difference is between LTE and 4G on this phone (maybe 4G is HSPA+ because I also get an H sometimes). When I receive a call, it switches down to a non-LTE band as soon as it’s about to ring. Sometimes it can be problematic if I’m using some apps where my phone rings but the pop-up ‘answer’ button doesn’t do anything and I miss the call.

  • Ben Giley

    Because most people are lazy/ignorant and if you aren’t advertising a ton (like Apple or Samsung) then they believe the product is inferior.

  • aseuss

    You hit it on the button. People here are too lazy to look around-they simply respond to advertising. Aside from advertising, the media basically instructs customers on what to buy. We all know what that is. As for Samsung, the media can’t ignore them because they blast the airwaves. By the way, if you’reconcerned about Xperia surviving past 2016, twitter @SonyXperia or @SonyXperia US and tell them Sony needs to work hard to put their phones on carriers. The US is a key mkt–if they don’t sell there, they may very well shut down Xperia everywhere, for good.

  • Jacky

    I purchased the E6653 from Hong Kong and currently using Tmobile LTE in Seattle, it’s working fine.

  • Katie Pollard

    Hey Xperia Blog, where are you at with this news? I just ordered the E6653 Gold model from Amazon this morning. Does anyone know what model is coming to the US? Does this news mean my E6653 will have US warranty coverage?

  • musique

    Can anyone kindly suggest about the dual sim version of Z5, as there are 2 of ’em : E6633 & E6683…which one will work with T-Mobile in the US? Many thanks in advance!

  • GersonT1000

    I was using the single sim version and it worked fine, except for not being able to use VOLTE.
    By the way, it’s been announced that Sony Z5 compact and Z5 will come to the US next month. you might want to wait to get that version and have a warranty that way (and who knows, maybe TMobile VOLTE). Unfortunately, Sony will remove the fingreprint reader from the US version.
    Sony seriously needs to fire whoever is making their decisions on US phones. The phones are beautiful, have great software and have very long lasting battery features. If they sold through carriers (at the same time as it is available in the rest of the world) and didn’t remove features in the US versions, and did some marketing, they would do really well. Hope the decision makers get fired. For now, I’ll stick to Samsung and LG as these decisions have left me very disillusioned with Sony.

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  • Niyatee Kay

    Thank you for this blog. It is extremely helpful.
    I would like to buy the z5 US version, with the US warranty. Can someone suggest a trustworthy seller?

    Thank you,

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  • This is not correct. Verizon will only activate devices with LTE Band 13. This is why a Nexus 5 cannot be activated on Verizon, but an Xperia Z3 Compact D5803 (or HTC One A9, or Moto MAXX XT1225) can be.

  • Pingback: Review Roundup: Sony Xperia Z5 Compact - Fanboy Report()

  • Bob Held

    VoLTE Support – I discovered that the north america E5803 Z5c must not support VoLTE. This is based on exploring a demo phone at Best Buy and finding that when you select to ‘edit’ the quick settings menu options (pull down the status bar), there is no VoLTE icon to add/remove like there is on my international E6653 Z5. Must be a side effect of the NA models only being Cat4 compliant.

  • Bell S

    I live in the US and I am looking to buy the Xperia Z5 and use tmobile for a carrier. I am wondering how exactly that would work. Looking at a simple prepaid sim card on tmoblies website the xperia z5 is not listed as a phone that would work. Every where else i have looked say that the Z5 would work perfectly.

  • nice smartphone and great features i love this smartphone personally,
    thank you so much!

  • Sony phones Z series had the best camera pixel in the market..

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  • Felix Pütsch

    Stay away. The phones are fantastic but Sony refuses to repair them. I have a cracked screen on a Z3, and they tell me to go away.

  • Long

    I did take few pictures from Sony Z5 premium dual, it does not have any issue at all. it has 23MP rear camera. Pictures takes at nite in the basement. it is excellent. Iphones 6s plus can not compare the display with Sony at all. youtube and look for any video support 4k, you can compare to see iPhone can beat Sony or not?

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  • Sade Rawlinson

    Lovely article – one of the best things I’ve recently read, and by far the most useful. Unfortunately, I found this article too late – I already found the answer on another service. If you ever need to fill out a form, here is a really useful tool. Very easy to navigate and use.

  • Keith Gilabert

    When will the Z5 be released for Verizon???

  • DJShinobiShaw

    This was the most concise and direct blog post I have seen in regards to purchasing the Z5 and I appreciate it. Most sites I came across did have the information that I needed once I sorted out what was important to my carrier but they included a ton of additional info which made my head spin. This site got right to it. I will be purchasing a new Sony Z5 Premium in the next couple of weeks. Thanks Xperia Blog.

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