Xperia XZ Premium Dual has camera sensor issues in Oreo update; fix on the way

by XB on 1st November 2017

in Android, Firmware, Problems, Xperia XZ series

The Sony Xperia XZ Premium recently received the Android 8.0.0 Oreo firmware update. As part of the update, Sony also included a fix for the camera distortion issues that users were facing. However, the update brought a new issue, which meant that the RGBC-IR and ToF (Laser AF) camera sensors were not working as they should.

The result was blurry images and features such as 3D Creator that no longer worked. Sony has confirmed that there is an issue (only on the dual SIM version we should add), attributing the problem to “software configuration”. The good news is that Sony has said it will be fixed in a new software update due later this month.

Sony statement on Xperia XZ Premium Dual camera following Android Oreo update

“You may have noticed that the camera on your Xperia XZ Premium Dual SIM doesn’t behave according to specifications after the update to Android 8.0 (software build 47.1.A.3.254).

“This is due to a software configuration related to the RGBC-IR and ToF sensors used by the camera. When these sensors don’t work correctly, pictures taken under specific lighting/colour conditions will be affected. Results include slower auto focus and effects on colour rendition.

“This has been solved in an updated software version that is scheduled for release in November, 2017. However, please note that Software updates are released at different times depending on the operator, market, region or country. Therefore, I am not able to give you an exact date for when a specific update will be available for your device. In addition, network operators and specific markets may choose not to use the updates for specific models.”

Via Piunika Web.

Thanks Piunika and Tim!

  • Chaturanaga Manchanayake

    Nice. But I didn’t have issues in focusing.

  • karam abi karam

    I have dual sim version and have this problem.
    Low light some time photo are terrible
    Focuse some time is slow
    Pictures in low lite need some brightness

    The update will have november security maybe in 6-7 days

    Screenshot are attached

    Thank you

  • HAWX

    Before praising the Sony for just announcing “fix of a problem in the future” so quickly, ask how in the earth a smartphones’ one the main function just don’t work after an update you can’t uninstall. Sorry but this gives me impression about Sony’s XZ Premiım is not a 800$ smartphone but instead a prototype toy.
    Is there any quality control or just basic function testing?
    Imagine If you were in a foreign country say Paris for 2 day holiday , and you trusted your phone to take all the photos. Now just before the trip you updated your phone and didn’t check the camera. May be you will never go to Eifel Tower and take a picture of it with you and people you go with. This is really being irresponsible and disrepctful to me and I would not be OK with that.

  • Zlays

    Imbecils…now this crap will delay oreo for original XZ and XZs by a month or two…

  • KarFar

    I first read it as Xperia XZ Premium has Dual camera sensor issues and I was like wtf

  • Rohan

    True. The problem is that it’s the same for all OEMs. Even apple has had issues like this in past.

  • theskig

    Yeah we want updates! Updates are the best! I cannot wait OTG I will flash it because updates are the best!

  • 3_nity
  • iia3ezu

    Sony Mobile is let down by those nincompoops in Lund, Sweden.

    Should have spent more time testing software instead of making stupid Xperia themes.

    I hope Hirai-san fires all of you.

  • Alex Norris

    I don`t know about XZP, but i know very well that XZ1 has big problems with WB in difficult light conditions and shows poor details when you take portret shots
    Why need this second RGB sensor in Xperia cameras? In the promo clip everything looks beautiful, but in reality, its presence is useless

  • hansip

    well at least it doesn’t cost US$1000 and freeze when searching for a contact ;)

  • Alex Norris

    They not tested their cameras at all, before it is put into production. This company always differed from the rest their indifference . Sony engineers develop the best sensors for them, but when they are put into Sony xperia smartphones, programmers cann`t reveal this sensor potential even by 60%, I’m not talking about 100%!
    They are loafers who, for minimum costs, want take maximum benefits, but practice shows that the consumer does not like this approach.

  • HAWX

    I had the similar problem on S7 edge. It juat stutters for a second, does not restart itself. If you want a fix turn off the intetnet. But the cause of the problem is shittness of the e-mail account people have entered. Some accounts shows all the participants in the same university or work. And If people work are above 1000+ phone stutters. The problem on Xperias are that If you similar account, phone shows the other accounts quite a bit later but does not stutters much as Samsungs. Now try turning internet off taking and see If It hepls with picture taking ;)

  • HAWX

    In my end, I have never seen a big bug like this on S7 edge for 1 year, with iPhone 6S for 2 years. But with Sony since 2013 in almoat every update some weird big shit happens such as: Distorted audio from headphone jack, distorted pictures, camera is not focusing, very low volume, very low in call volume, bluethooth is not stable, wifi range has become very short, front facing flash is not working, 4K video causes overheating on the device, camera’s edges are distorded and blurry.. These are obvious shit for me. Apple usually have bugs like “Fixed the problem when you send your photos from diffrent galary app through airdrop, the location tags got deleted.” Or the biggest I have seen with Samsung is that Wi fi drops about once in every 45 minutes. But It took their time to fix it foe about 1 year but that’s about it. You can say Note 7 exploded, but they offered replacenents or refund options. Sony havent done any shit to corner bluryness for Xperia Z5,Z5P,Z5C XZ corner blurness and lens distortion, no bug fix or refunds.
    The general problem is that humans make mistakes all the time, thats same for all OEMs in every business. THATS TURE. BUT the frequency they happens and irritation of the problems in the android OEMs the worst is Sony I have seen since 2013.

  • Moisés

    It says XZP, not XZ1

  • Ryuzaki Raiga

    people asking for latest update than complain it why too slow, when sony release faster update, they give us half cook update…..

    u know sony every year become smaller because they not just fight against korea but also taiwan and china which eat their market left and right.

    sony still have same mentality, charging extra for their devices but at least sony hardware can last longer than china and korea product

  • Ryuzaki Raiga

    lol, mr kaz already got headache with low sale of xperia…..

  • Ryuzaki Raiga

    XIaomi mi 6 look like a witch

  • Francis Troy Fabrigas

    Why you put phones that can’t match the XZ Premium in slow motion capturing?

  • Francis Troy Fabrigas

    It’s a super small bug that can be fixed so easily. Just look how quick did they response and immediately planned for an update asap.

    But even with those issues, I still don’t think the phone’s camera would be so bad. At least not that I think it won’t work at all like won’t take a picture/video or whatever.
    Even without those two, Sony Xperia cameras remain to be great. Remembering the Xperia Z2 without these two sensors to help it capture images/videos and is still a fantastic shooter even today, with accurate colors and focus.

  • Moisés

    How many of them have front cam 1/3″?

    Usually the 8MP selfies are 1/4″.
    Sensor area is 7.92mm2.
    The 1/3″ sensor has 17.30mm2.
    More than twice..

    It is not easy to fit in. Not only redesign the phone, but it depends on the things they put in the phone.

    Pixel 2 XL has 74% screen. LG could not do more while having the front speakers.

    U11 has selfie 16MP, the U11+ has 8MP.

    Sony has rear cam above screen. For example the imx220 and imx300 have almost 30mm2 area. They are only a bit bigger than imx400.

    Gossips say the next Premium or Pro ( whatever name they use) will have about 80% screen.

  • Alex Norris

    Moises, again, I need to prove my point of view for convince jealous fans.
    Let’s start in order
    1. LG G6
    2. Canon 5D Mark II
    3. Asus Zenfone 3 Zoom
    4. Xperia XZ Premium
    And how do you think, is it possible to call a photo with XZP, good in quality and realistic …? I think no. The same sh*t was when i tested XZ1 camera in a well-lit room, but there the colors was hideous and details was blurred.

  • Emil Oskarsson

    Why would it? The ordinary xz premium doesn’t have any issues with the camera sensors :p

  • HAWX

    You know phone does not focus and photos look really really really blurry right? Not Z2, It takes worse than probably first Xpeira with camera lol.

  • Iki

    It’s your fault If you don’t test your things before going on a trip.

    This is a general update, it was given out to a lot of different phones, at the same time.
    One of those, the dual sim one, not the normal, has problems.

    The problems doesn’t make photos worse. Only slower focus.

    How do you suggest they test for this?

  • Iki

    You didn’t turn off the smooth skin option…

  • HAWX

    1) So
    – I need to cancel auto update feature
    – Just before every update search for peoples comments for all the important features If they are working or not. To do that read all the comments from Xperia Blog, Reddit etc.
    – After installing and update I need to check camera, take a picture, capture a video, check If the microphones arw working as they shouls, focus is working as it is. Then may be call some people If the telephone is still working and literally spend hours for this proses ……. Otherwise If a problem accours It is 100% my fault.

    2) It is a dual version so eventhough I pay the same or most of the time higher price It is my fault to get buggy treatment for mt phone. So It is my fault again.I don’t have seen anything like that on my S7 edge btw. Or with the ALL iPhone models they all get the same update ALLTOGETHER. But expecting the same consistency from Sony again, my fault.
    3) It almost never focuces on low light btw.

    4) It is 100% my problem to find a solution to them eventhough I don’t get money from this but paid money for getting proper service.

    OK. But know this: There is a reason why companies are not gaining customers and making losses. And It’s not just because fanboism.

  • Iki

    Yes to all.

  • Emil Oskarsson

    One of my speakers died on my XZ premium so i turned it in for repair today, got an Galaxy s7 edge as a “loan mobile” for the time being. All i can say is that the pictures taken by a Samsung phone or a Sony phone has basically the same picture quality… Same amount of noise in the pictures so idk why people keep bitching around with that Sonys camera software sucks… Yeah i compared it with an X compact aswell from the same year and theres basically no difference in quality xD

  • Emil Oskarsson

    Xperia Z2 had the best mobile camera of 2014 imo :p

  • HAWX

    It had probably best of everything man. Design, notification LED, Sony spesific app looks, classy but business general UI, solid metal frame with glass. Chamfered all around and edges are not as sharp as XZ series. But sides are not completely rounded and you can comfortably hold it on landscreen for a long time for playing games or watching films..All around better ergonomics. UBER COOL Purple colour.. 3200mAH battery!? Im about to cry man.. They tried so hard to fail again and again. One thing they did absolutelty best, and absolutely BEST, was the external design of the phones from Z to Z3+. Z5 was almost full rectangle XZ XZ1 XZP is super hard rectangle with round sides. That’s easy and not ergonomic IMO. Still they look good and monolithic. For XZ people said It was good etc. Now same people say booring. Really? I admitted XZ design is not good as legendary Z2 and lacking ergonomics from day1. Anyway.. I hope they will change their mind drastically and return to good old design days.. Just hope…

  • SkyMeow

    Lately Sony disappoints us so much with camera. They should be number 1 in smartphone camera but always manage to cripple it some how.

  • Nancy

    Google is paying 97$ per hour,with weekly payouts.You can also avail this.
    On tuesday I got a brand new Land Rover Range Rover from having earned $11752 this last four weeks..with-out any doubt it’s the most-comfortable job I have ever done .. It sounds unbelievable but you wont forgive yourself if you don’t check it
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  • Ararat Khlghatyan

    why my XZ PREMIUM is not updated?

  • Ararat Khlghatyan
  • Aerocap

    So many typos, it matches the nonsense you write

  • HAWX

    And so many flamin’ butthurt people can not put any useful arguments.

  • Emil Oskarsson

    To be honest the xperia xz premium is better in every way:) Mine is on repair now though so got to borrow an galaxy s7 edge for the time being. Samsung phones are horrible to use.. .

  • S.H.U.R.O.

    All fans wait this from sony-mobile

  • Rick

    The camera distortion is indeed normal for a wide angle lens (exists in virtually all cameras) but batteries exploding is not!

  • Rick

    Well at least the update doesn’t bRick it unlike *cough* *cough*

  • PatQQ

    Xperia XZ Premium Dual camera fixes and Nov security patch is rolling out!

  • mode893

    New update received today 10/11/17 in Malaysia for my XZ Premium Dual 47.1.A.51. That was fast. Haven’t tried it out though..

  • Shinchan Crayon

    Check your eyes, an idiot like you make people felt sorry!
    Sucksung presents FAKE color and suit you ….. live in fake illusion and please return to reality…..

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