Sony Mobile is looking to improve on its customer service through a number of initiatives. First of all, the ‘Xperia Care’ app was recently updated to provide handy support info for your phone.
Also the company has started to roll a “My Support” function online that lets you keep track of warranty information, software updates and correspondence with support staff. This has been launched in most countries around the world although Arabic, Hebrew and Farsi languages will follow.
Within “My Support”, Sony has also launched a repair service in Sweden, France, UK and Spain. Germany and Singapore support is coming soon, with other markets to follow before the year is out.
The idea is that customers can “hand in their device directly to us so they can get it repaired quickly and safely with a high quality service“.
Here is what Sony says about the new repair service:
“The first thing we want to find out is whether the phone needs a repair; therefore we have introduced a step-by-step guide that will determine whether the customer actually needs to return the phone, rather than receiving more general help and support.”
Repairs can also be tracked online. Good customer service is a great way to differentiate from other manufacturers, let’s hope Sony can deliver on these initiatives.
Via Sony Mobile Blog.
The Video Unlimited application has been updated to build number 13.0.A.1.1. Apart from performance enhancements, the new update improves the layout of titles within the Store home as well as improving the drawer menu and button design. This latest update is currently rolling to Sony Xperia devices.
The TD-LTE versions of the Xperia Z3, L55t for China Mobile and L55u for China Unicom have been certified by TENAA, the Chinese equivalent of the FCC. We’re expecting the global Xperia Z3 to be announced at IFA in early September and the Chinese variants should be unveiled shortly after.
Recent firmware build 17.1.2.A.0.323 for the Xperia Z2 that was recently certified has now started to roll. The update has only landed for Vodafone owners in the UK and Germany. Changes include the addition of a video icon when receiving calls, although hitting the button doesn’t appear to do anything right now. We don’t know at this stage whether this update will see a global release, but we’ll keep you posted. [read more…]
Sony has unveiled the Xperia M2 Aqua (D2403, D2406), which as the name suggests is a waterproof version of the Xperia M2. The handset is one of the most dust and water resistant phones that Sony has produced with an IP certification rating 65/68. This is the maximum it can be.
The 4G LTE handset comes with a 4.8-inch qHD 540 x 960 screen (230 PPI pixel density), 8MP Exmor RS camera and 1.2 GHz quad-core Snapdragon 400 chipset with Adreno 305 graphics. It also has 1GB RAM, 8GB storage, NFC, Bluetooth and a 2330 mAh battery.
The Android 4.4.2 KitKat firmware update for the Xperia M2 started to roll last week, but at the time there was no news for M2 Dual owners. Well Sony earlier announced the KitKat update for both handsets and we can confirm that build version 18.3.B.0.31 for the Xperia M2 Dual has started to roll. The update includes all of the changes you would expect to see from previous KitKat Xperia builds, including app to SD card functionality. If you’ve updated your Xperia M2 Dual to KitKat, let us know how you are getting on below.
Thanks to all that sent this in!
Sony has launched an update for the Movies app which moves the build number to version 7.2.A.0.4. The update improves the design and layout of the Details page. It also shows related content on the cast, crew and details page from Video Unlimited. The app will now also inform you if there is an update in the notification tray. The update is hitting Xperia Z1 Compact owners, but expect the release to widen soon. [read more…]
An 8-inch Sony Xperia tablet has been rumoured recently, with the SGP621 model number recently cropping up. Well it looks like it is definitely on the way as a reference to the “Xperia Z3 Tablet Compact” has appeared in a recently revised manual for the Sony Bluetooth Speaker BSC10. Look for the new tablet to be formally announced at IFA 2014 on 3 September. [read more…]
We recently reported on a fantastic new tool called XperiFirm, which allows you to browse and install the latest firmware files for any Sony Xperia device. We have had a number of people get in touch asking us how they can use those files to flash that firmware onto their handset using FlashTool. Therefore, we have created a tutorial below, which walks through the process in baby steps.
The combination of XperiFirm and FlashTool makes for a powerful and complete recovery solution for Sony Xperia owners. The great thing is that the process is very simple and it has never been easier for Xperia users to take matters into their own hands when trying out new firmware updates. Check out the guide below, which shows you how to create your own FTF firmware files. [read more…]
The Sony Xperia Z2 Tablet has followed in its predecessors footsteps by winning the EISA European Tablet of the Year award for 2014-2015. EISA (European Imaging and Sound Association) holds yearly awards for the best in consumer technology. Last year the Xperia Tablet Z, won the same award, so it’s good to see Sony dominate this category two years in a row.
If you’re wondering who won the smartphone awards, the Huawei Ascend P7 picked up the award for European Consumer Smartphone whilst the LG G3 was awarded European Advanced Smartphone. The Samsung Galaxy K Zoom was awarded the European Smartphone Camera. The full list of 2013-14 award winners can be found here. [read more…]
The Android 4.4.2 KitKat firmware update for the Sony Xperia M2 has started to roll. So far, KitKat build number 18.3.C.0.37 has only begun seeding to the D2303 LTE variant of the Xperia M2. It is currently rolling out to carriers in France, Ireland, Israel, Russia, Singapore and Thailand. We have not seen the generic version of the firmware make an appearance so far.
The update has not started to roll to the D2305 and D2306 variants of the Xperia M2 at the time of posting. Neither have we seen the update roll for Xperia M2 Dual owners (D2302, S50h). We’ll keep you posted when it starts to roll for other Xperia M2 variants. If you have downloaded the update, let us know your thoughts in the comments below. [read more…]