password to decrypt storage

Discussion in 'Xperia M and Xperia M dual' started by soozypoo, Jun 5, 2014.

  1. soozypoo

    soozypoo New Member

    Hi folks,

    Have searched and done everything on the net to try and solve this issue on my sons girlfriends xperia m.
    She has had the phone since december and a week ago randomly came up with the message on screen password to decrypt storage and then it starts ticking.

    Have tried hard reset ,nothing
    tried connecting via sony pc companion to repair but it wont detect the phone but it will light up and display the battery icon with the lightning strike thru it

    cant get into settings on phone as it doesnt switch on and you cant bypass the enter code to decrypt thing ,
    she had dropped the phone and it has a smashed screen,so apparently sony wont take it in for repair under year guarantee ,anyone have any other suggestions or will it have to be sent away you think

    thanks in advance

    suze