Xperia Z2 owners reporting issues with gaps in chassis and overheating with 4K Video

by XB on 8th April 2014

in Problems, Xperia Z2

Xperia Z2 gap_2The Sony Xperia Z2 launched in Singapore last week and it seems that since then some users are reporting on a couple of issues affecting their handsets. The first involves a small gap between the front panel of the handset and the aluminium frame.

Typically it is most noticeable in the top right section, almost as if the glass has not been aligned properly. The issue appears to be more noticeable for those with white handsets, hence the large number of photos from white Xperia Z2’s below. Owners have been worried about whether these gaps causes any problems with the water resistance of the handset.

The other issue relates to overheating when recording 4K video, which sometimes can lead the camera application to force close. Sony is investigating both issues and provided a couple of statements below. Let’s hope these issues get ironed out ahead of a broader launch in the coming weeks.

Sony Mobile Singapore’s official statement on Xperia Z2 overheating issue:

We are aware of some users encountering issues when shooting 4K video for extended periods. Shooting movies in high quality 4K resolution can make significant demands on your phone’s processor and battery life, as well as phone memory. Therefore for the best experience, we recommend you install a high capacity SD card (Xperia Z2 can take a card up to 128GB) and shoot 4K video in short bursts of no longer than a few minutes at a time.

Sony Mobile Singapore’s official statement on Xperia Z2 gap issue:

We are aware of some users’ concern on the waterproofing capability of the Xperia Z2 due to the presence of gap(s) and are currently looking into this issue. In the meantime, users who wish to [sic] may bring their Xperia Z2 to any service center to have our staff conduct a water resistant test.

Xperia Z2: Users reporting of gaps between the front glass panel and frame (typically in the top right)

Xperia Z2 gap_1

Xperia Z2 gap_2

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Xperia Z2 gap_5

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Thanks Ben!

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