Sony Canada pulls Xperia Marshmallow update on Google Play Store issues

by XB on 27th March 2016

in Android, Firmware, Problems

Android Marshmallow XperiaA number of Sony Xperia Z5 users have been reporting issues when upgrading to Android 6.0 Marshmallow. One of the more common problems is with the Google Play Store, which crashes as soon as you try to open it. No amount of clearing the cache, or app data will resolve the problem. The main fix is to do a clean install of the firmware, which can be a pain, especially if you do not have a backup.

This is an issue that we came across ourselves when we upgraded to Marshmallow and had to reinstall the software to fix the problem. There is a long thread of others on the official Sony Mobile Talk forums who have had a similar issue. Sony’s advice can be seen below on how to resolve the problem, but the number of complaints has led Sony Canada to pull the update until it can provide a fix. If you had the issue let us know below, including how you resolved it.

Sony’s official advice on how to resolve the Marshmallow Google Play Store issue

1. Clear the data of the Play Store. To do this on your Z5:
Go to Settings > Apps > > Show system > Google Play Store > Storage > Clear Data.

2. Disable location services. To do this on your Z5:
Go to Settings > Location > Move the slider to the Off position.

3. Reinstall the Android system.
To do this on an Xperia device, please follow the steps here.

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