Sony brushes off display issues on Xperia XZ1 and XZ2 range

by XB on 20th June 2018

in Problems, Xperia XZ series

Since the Xperia XZ1 was released in September 2017 we have seen a number of reports from people suffering with strange display-related issues, where lines and dots may emerge if the screen is touched/rubbed frequently. The lines do disappear after a while, but it can be distracting nonetheless to anything you are viewing on your display.

We first noticed the same effect on our resident Xperia XZ1 last year, and can pull up the same effect at will, by just lightly rubbing the screen. The issues have appeared on Sony Mobile’s official forums and XDA too, more recently, we are seeing similar reports plaguing the Xperia XZ2 range too.

However, according to Sony Mobile, this is not a functional defect, with Sony explaining that it is “as a result of electrostatic in some models”. Sony goes on to say that these stripe patterns will “fade away as the electrostatic disappears”.

We hear what Sony is saying, but it’s a bit tough to stomach these kind of issues on what are Sony’s premium smartphones. No one should have to accept a sub-standard viewing experience on these phones, particularly as there hasn’t been an issue on older phones. Sony’s response is basically telling their customers to just deal with it.

Do you own one of these phones and have noticed the problem? Let us know your experiences in the comments below.

Sony statement on screen issues on Xperia XZ1 and XZ2 range

“Sony Mobile is committed to providing the highest standard of product quality and customer service for all of our products. Due to the characteristic of the display, you may see stripe patterns as a result of electrostatic in some models. This is not a functional defect and usually the stripe patterns fade away as the electrostatic disappears.”

Examples of Sony screen issues on Xperia XZ1 range…

… the issue exists with the Xperia XZ2 range too


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