Xperia Tablet S sales suspended due to water-resistant defect [Update]

by XB on 5th October 2012

in Sony Tablet


Sony has unfortunately had to suspend sales of the Xperia Tablet S, due to a manufacturing defect on some units that allows water to breach its water-resistant chassis. The defect relates to a gap in the display panel. Sony Japan will soon offer a free inspection and repair service, with details to be announced on the website. Until then, Sony is asking owners to keep the tablet away from water.

We imagine this issue affects all Xperia Tablet S owners, rather than those just in Japan. However, at this stage we have not seen any official word of a recall from Sony Europe or Sony North America. Sony has sold around 100,000 of these tablets worldwide so far and doesn’t expect the recall to hit earnings. Sony hasn’t announced when sales of the Xperia Tablet S will start again, but no doubt they will be doing all they can to get it back on shelves.

Update: The Sony US support page and statement is now up.

Update 2: The Sony Europe announcement is also now live [Thanks Pat!].

  • Mark Rich

    Sony in Bristol, UK haven’t been notified of any suspension of sales or recall when I contacted them this morning. They are continuing with business as usual for the tablet.

  • The Truth Must Be Said

    Poor quality

  • lovebmw

    Good job for the decision on quick recall… that’s a positive trend.

  • FlowXT

    Meanwhile, other companies are selling pre-scratched phones ;-)

  • Ninexblue

    I got an email from Sony today. I live in Japan and bought it from the Sony Store here in Nagoya. They say that the defect will be inspected and (if needed) repaired free of charge. Apparently they are looking at a late October date for the inspection and repair service to begin, and for sales to start up again shortly after that.

    Here in Japan it was the number one selling tablet since its release. There were issues with the wifi that they fixed a few days after release, and there is a problem of an occasional flickering screen, too. In spite of that, I’ve enjoyed the ergonomics/weight/design of the tablet immensely. It could have been a winner… Hope they sort this out soon.

  • Kaostheory

    Actually have to agree, Sony and Apple have to stop manufacturing in China, although I don’t know how you compete, and I’m pretty sure Foxconn is on the hook for defects.

  • Meister

    Flickering screen is an Android issue I think has been seen on other models

  • didnt even know this is water resistance.

  • Sonythetop

    No wondering coz they are Sony……….Like Their TV last time……………They Care enough to their product……………….always on your side ;) S.O.N.Y

  • Nezar

    What about the washed out display on the new xperia T?

  • Roy

    I love that Sony took quick action this time, the company is obviously learning and growing with it’s mistakes. I just wish they’d shown the same initiative with the Arc crack-in-the-case defect. Mine developed the cracks again after repair..

  • SonyIsGod

    yeah! absolutely right !
    ps. i love water-resistant thx Sony

  • Steve Blows Jobz

    swap w8 on it while you’re at it…. oh wait, somebody destined to suck, and it’s sony. nevermind, carry on.

  • Steve Blows Jobz

    it’s NOT made by foxconn.

  • HUMANOID

    There is nothing wrong with Chinese manufactured products. They can manufacture both low and high quality. You pay more for high quality obivously. Dont confuse badly asembled with bad design.

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