Sony China offers new Xperia Care initiative to bolster ownership experience

by XB on 5th January 2014

in News, Xperia Z and Xperia ZL, Xperia Z Ultra, Xperia Z1

Xperia Care China_1China is not a market that any manufacturer can ignore and Sony knows that all too well. Sony China recently announced new initiatives to help with the overall Xperia ownership experience. The Xperia Care scheme has been launched and involves three main parts: 1) a pick-up warranty service, 2) extended & accidental warranties and 3) one-on-one training.

If a product needs repair, the owner can call a special number from which Sony will organise a courier to pick up the device free of charge. Sony will enable owners to check the progress of repairs at every stage. The service covers the Xperia Z (L36h), Xperia Z Ultra (XL39h), Xperia Z1 (L39h), Xperia Z1 4G (L39t) and the 4G mobile version of the Xperia SP (M35t).

Sony will also allow users to purchase an extended warranty service which extends the warranty by one year and gives users three repairs during the year. An accidental warranty will also be available that covers against water damage, accidental damage and loss. The last part of the new Xperia Care scheme involves one-to-one training for the phone at all Sony service centres.

We do see Sony doing more on the service/warranty side going forward. Last year, Sony India offered six months of free accidental warranty on its premium Xperia phones for example. We would love to see something similar rolled out to other regions, after all, offering a stronger ownership experience can be a big point of difference for Sony, similar to what Apple has done with its service in its Apple Stores around the world.

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Via Mobile.168 and Sina.

  • Nikolai ivanov


  • Diogo Simões

    What about other countries?

  • m sacha

    get fucked

  • tatan sandoval

    La actualización. Del xpería sp porfavor

  • saif

    Sony India offers accidental damage for xperia L and onwards not just premium.

  • Rene Pedroso

    Water damage?

  • Dick’s Turnip

    4.1.B.1.13 for 2011 Xperia’s? WHEN? I have been waiting for over 1.5 years for this update. Please someone help ME!!! :###..

  • pongnamu

    Cool. They are doing great marketing for China since it might be the biggest market to aim for in 2014.

  • Prateek Bhanushali

    Xperia Care is also there for India….

  • Tim Aries

    thats rude buddy

  • m sacha

    hijacking the thread with unrelated comments is rude, so i replied to that person in a rude way. no apologies from me “buddy”

  • sisore

    Hoping something like this to happen in Indonesia, because you know just how fcked-up Sony’s service center here

  • Tim Aries

    so you use the f word? how nice LOL

  • LancerEX

    Sony Mobile Philippines also offer extended warranty for an extra amount. I paid PHP900 for another year of warranty which covers accidental damage (Except water damage). They said they would pay for the parts even if I break the screen on purpose and replace the phone with another model if the parts aren’t available anymore. :) Xperias bought under Sony Philippines have different warranties though.

  • Fadi Obaya

    dude it’s over, get over it!

  • Mac

    Man I would love 2 see that here in Sweden, we had like 2 or 3 Sony centers and now we have non..

  • Chris

    So agree! That kind of reply in almost every post is just annoying!

  • Chris

    Great job, Sony!

  • Clarence Alvarado

    Yup. Mine (XZ1) was bought at Avant Glorietta, which is under the Abenson-Electroworld group, the one that manages Sony Philippines. I asked for a one-year warranty extension, which will make it 2 years, but they don’t have that one. It was just only available under the Xperia Stores, which is managed by MemoXpress group.

  • LancerEX

    And the accessories (charger, earphones, etc.) only have 3 month warranty unlike MemoXpress’ 1 year warranty similar to the phone itself :)

  • Clarence Alvarado

    Mine has the same 1 year warranty for all accessories. Dunno for that 3 months you’re talking about. Sorry

  • LancerEX

    That’s what they said (Xperia Store – MOA branch) when I asked why the Xperias sold in Sony stores are priced differently. :)

  • arcwindz

    Couldn’t agree more, hear that sony? Indonesia, sevice, f*cked up

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  • Lois Bernard

    six month warranty including breakage would be a tipping point for many considering samsung or LG3. All my tech stuff is sony but reports of glass breaking for no reason have scared me off the z phones at least for now.

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