Xperia Z2 not using stereo speakers for incoming calls

by XB on 14th April 2014

in Problems, Xperia Z2

Xperia Z2 speakerOne of the common complaints we are hearing from early adopters of the Xperia Z2 is that the ringtone volume for incoming calls is very low. However, there is perhaps a simple reason for this – Sony has only activated the bottom speaker for incoming ringtones rather than using the top speaker too according to reports.

This also appears to be the case for calls conducted via speakerphone too. Sounds like an odd decision to only enable one speaker, when arguably you want your phone to be as loud as possible when receiving calls. Hopefully this is a simple firmware fix for Sony though.

  • Roy

    Had this issue with the Z, only downside I ever encountered with my old device.
    Like the post say however, this should be a simple software fix. Hope they get it done before global launch.

  • Sriram

    But that seems logical to me, Say you get a call and you are talking on the phone; call disconnects and immediately the person calls again; sometimes ppl dont know if the call is cut and might have not taken the phone off their ears……. Think what might happen if both the speakers came into action with the phone in near proximity to your ears!

  • xperiaz6603swe

    yes it maybe because, i dont want lost my eears when someone are calling when i have the phone on my ear =) så it very good

  • xperiaz6603swe

    true words man:) hearing is good :)

  • Ado Kanashii

    oh boy !! I just cant beleive how far can the stupidity of the sony designers can go…I owned a Z, if you remember the possition of the speacker was set on one side thanks to the brilliant deseigners, so I used to block it every time i held it with my right hand, then i got the Z1 because the speacker was in the bottom so it came louder than z, and on a better possition, still i not loud enough to my taste,I work on a noisy enviroment and many times cant hear the Z1 ringer, so i have lost lots of calls… and i was really dissapointed that it were still stucked at only one mono sound. Now with the Z2 u have stereo speackers so i was like ” What the hell at last the designers got it right” can you imagine leaving ur phone a side while u cook ur dinner without saying.. ” sorry can u repeat it cause i didnt catch it because my speacker is not loud enough” JUST IMAGINE A RICH VOICE COMING OUT OF the 2 STEREO SPEACKERS AND SAME TO THE LOUD RINGTONE SO U NEVER MISS A CALL AGAIN… but instead of that the decide NOT to use both speackers??? hahah its so stupid thingto do…..ok from tomorrow i will live using only ONE hand instead of 2!!! WHAT ARE THEY THINKING?????

  • ????? ????????

    Fellows, what are you talking about ???
    The phone have 2 stereo speakers but using only one in calls, this is so illogical! I never hold my phone around the ear when i don`t speak on phone! What nonsense ??? But because of low sound loudness i miss calls! I think there must be two speakers playing with calls.

  • ????? ????????

    Totally agree! This is so stupid decision.

  • Ado Kanashii

    yeah i mean, music in stereo is cool thing to do but, voice only coming out from one? so that means i less point to change my Z1

  • Renato Laporte

    I thought the same… Old Siemens phone only used to have 1 speaker, the call speaker was also the ringtone speaker (other phones had 2 speakers, one for calling and other for ringtone / media)…

    Many times happened to me that while talking, the call dropped, I tried recalling, but just before my phone could make the call, the other person called me… And I can tell you, having a polytone played in max volume inside of your ears is not nice.

    The only time I ran to this problem again was with Windows Phone 8, with a HTC 8X. Why? Because when you’re calling and you turn the volume up to hear the other person, you’re also turning up the notification volume, and WP thinks that the best way to let you know that you have a new mail or a calender appointment, is playing the notification sound loud and clear through the top speaker or headphone.

  • Guest

    I see ur point man, still not valid for using both speakers to lisent the callers voice, thats unexcusable to me

  • Ado Kanashii

    I see ur point man, still not valid for : not using both speakers to lisent the callers voice, thats unexcusable to me

  • Renato Laporte

    Really you think the Z1 ringtone volume is low?

    One of the 2:

    Your Z1 has some hardware problem or you work on a airport runway… With the annoying Xperia ringtone, I can hear the z1 ringing while meters away…

    About handsfree calling, I don’t know, maybe they did it to avoid interference with the noise cancelling mic.

    By the way, I hate when people uses the speakerphone, even some friends, with the almighty Lumia 920 or 1020 with microphones everywhere to get the best noise canceling quality and HD sound… but when they turn on the speakers it’s all crap, noisy sh*t.

    And, if the environment that you are is too noisy that you can’t understand what someone is saying, you should think, the same noise you’re hearing, the other person is hearing that too, through a bad quality cell phone line and being amplified right in to the other persons ear, that should be considered torture lol

    But now, really, I hate when people calls with speaker phone, I need to shout, the other person need to shout, quality is bad… everybody that calls me, knows: just use a f*ing headset, or wait to call me when you can at least one of your hands, I’m sure the world won’t end if someone waits an hour to call me.

  • Ambroos

    While ringing it’s done to protect your ears from damage and is pretty logical. When actually in call they could enable both but there would be little use to it as mobile calls are just mono anyway.

  • Alex

    For the stereo sound during a phone call you need to think of the microphone sitting right next to the speaker at the bottom, it wouldn’t be that awesome to leave the speaker on! Of course the sony engineers could have thought about a better placement etc, but design wise, it looks better when both, the microphone and the speaker, are on the middle of the phone, so that’s why, during the phone call, the speaker at the bottom is off.

  • Sand

    We’ll have to wait for Z3 for this feature. As we had to wait to Z2 for decent screens. ;P
    Sony should launch “stereo incoming call” as a key feature in Z3

    Sorry for the joke.. Xperia User here o

  • Battal Aljadei

    Set it optional so no body can complaint .

  • Ado Kanashii

    got that bro, but I think the speacker they are using for call is the one in the bottom when u switch from earpiece speaker to the phone´s speaker just like the Z1, if im right why not the option to enable the one in the top too? i dont see any problem to do that.

  • Ado Kanashii

    totally agree!

  • MasterYoda

    unexcusable really?
    can your Samsung do that?

  • Colby Leong

    Seems like a waste to have stereo speakers and only being able to use half of what it can offer.

  • wared

    i think this is a problem in the software, because after updating my z1 to 4.4.2 some times the the sounds is coming out from the internal speaker instead of the external speaker especially in the incoming calls, sony said that the problem had been fixed in the update 14.3.A.0.757, i think that the z2 has the same software problem that the sound is coming out from the internal speaker not from one of the two external speakers, and i think that is going to be fixed in the next software update of the z2.

  • Jer

    cause that’s a problem, if you still have the phone to your ear then they can turn on the light sensor which will disable thw screen but also can disable loud speaker when your ear is there
    HTC does this, why can’t sony

  • theskig

    Eheheh :)

  • Abdul Rahman Khan

    best ring tone speaker still sony ericsson k750 ..

  • asif

    lololol that has never ever happen to me before since I have started using any telephonic devices

  • No.

    Sure as heck Samsung can’t. But why not get Sony’s product better than it could’ve been?

  • ishu

    which one should i go for… Z2 or Note 3(N900)

  • kirakira

    software related. nothing the guys at xda can’t fix :)

  • Hamed Azizi

    Plus, if you put your phone in your suit’s pocket, bottom speaker would be down and you can’t hear it. That’s my problem with my Z Ultra. I’d like to have another speaker instead of that second mic.

  • Hamed Azizi

    Samsung A800 was so.

  • Ado Kanashii

    Tootally agreeeee!!!!!

  • Ado Kanashii

    Read bellow i aint own a samsung

  • Ado Kanashii

    good point!

  • Ado Kanashii


  • Hamed Azizi

    Using proximity sensor for disabling top speaker would solve the problem.

  • Ado Kanashii

    Renato thanx 4 taking time to reply, mmm.. think about this if Z2 has 2 stereo speakers… why not being able to lisent to your favourite song selected for ringtone in STEREO sound? instead of plane mono with awfull quality as the Z1. by the way i work on the floor of a production plant, let me tell u cant hear the speaker of Z1 most of times … and yeah i agree with u about answering on speaker instead of earpiece, still i do that, maybe my friends hate me when i do it hahahaa… still i keep doing that.

  • Ado Kanashii

    agree agree agree

  • Colby Leong

    However seeing the evolution from the Z, Z1 then to the Z2 I can slowly see that One Sony idea coming together. The Z was good, then the Z1 showed all of Sony’s camera prowess and design. While Z2 carries all of the Z1 strengths and now it has Sony’s TV technology. More importantly the Z2 touches and focuses more from their Walkman side. Sony is slowly, more and more reaching their One Sony goal.

  • Prashi

    Your English is terrible.

  • Chaturanaga Manchanayake

    Cause they are lazy.

  • Colby Leong

    I can’t wait to see what Sony has for their Z2 Ultra.

  • Husam

    there is a simple solution. if the phone is still on your ear, the proximity sensor should detect that and automatically disable the upper speaker, otherwise, both speakers should remain on :)

  • Ado Kanashii

    Yeap i know, even that i think u can manage to get it right my smart guy

  • ????? ????????

    This will solve the problem partially. What if the phone in case, or in the pocket ? It still will use one speaker, cos sensor can`t diifer ear from jacket pocket or case! The best way is turn on/off function with warning.

  • Sumo

    If this is going to be how the Z2 works, I’ll wait for Z3. I currently own the Z and it is a good phone yes, but I really dislike the low volume for the incoming call, it’s just too low. Even my old Xperia Arc was 10x louder. I originally wanted to switch to Z2 because it boasts 2 stereo speakers, which means volume for both music and incoming call volumes should be loud. But if this is a hardware limitation, than I don’t think there will be any fix for this. Unless you ‘can’ activate the upper speaker with a FW update.

    To the early birds who got the phone, thanks for being guinea pigs for us! Your sacrifice is not in vain! XD Kidding, kidding! Keep them coming! XD

  • Prashi

    I wasn’t referring to the spelling.

  • Hamed Azizi

    Me too, but are they making such a thing?

  • Hamed Azizi

    Can’t? Are you sure? But when I’m using my Bluetooth handsfree and the phone is in my pocket screen stays on and sometimes accidentally ends the call. I think it can differ that.

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  • Colby Leong

    They had better, first phablet phone wasn’t too bad. Maybe a little to big, but nonetheless it looks like a great entertaining phone

  • Quark Gluon

    Proximity is off on handsfree mode.

  • Quark Gluon

    Then, great! Ringtone is annoying, especially when it’s not yours.

  • Hamed Azizi

    Why? Every time I dial a number I have to push the lock bottom and put it in my pocket then use my handsfree. Is there a logical reason for that?

  • Quark Gluon

    It’s disabled so you can still use your phone for anything else.

  • Hamed Azizi

    When I’m using hansfree most of the time my phone is in my pocket, that’s why they invented HANDSFREE. If I have to do anything else I can simply unlock the phone.

  • xperiax10.awesome

    cm’on guys – stop defending Sony – it should use stereo speakers while calls. With stereo also its not sooooo loud !!!
    see the way HTC is handling Stereo speakers, I hope Sony can fix this with firmware update !!

  • Legolas

    damn those water proofing!!!!

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  • Alex

    Okay, if it’s really the one at the bottom that is activated, it is stupid… But Sony always listened to our complains and wishes, and that is definitely software based, so expect a fix in one of the future updates!

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  • darthfaizal

    Probably they disable the top support those action stuff. Remember the z2 used putting the phone to the ear as a way to pick up the call

  • Jonny

    Uh what does the Htc one use?

  • ryq24

    I own a Samsung s4 and a xperia z and the call quality is really better with the s4! First the viewing angle and now this. Sony seems unable to get the simple things right and another reason why samsung is number one and sony is not.

  • thumble

    I never hade that kind of problem on my xz1 and i make alot of calls during the day i have ordered the xz2. I hope sony will fix that before they release the finale retail version

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  • shahab14

    Why like this??!! Pls perform update and make correct SONY. WE NEED 2SPEAKER FOR RINGING
    (A BuyER)


    I can follow your idea, but Sony should leave the decision to US by adding an option in the settings for activating both or just one speaker.

  • Simon Whitehead

    Having had the phone for a week now, I have to say that the volume of the ringer and notifications are way too low. On the other hand I am more than satisfied with the music volume and in call volume, although I do think the call quality is not that good, but that could be that in my area the reception isn’t that great (Network 3- UK)

    I’m hoping that Sony gets a fix on the ringer/Notification volume issue soon as its very poor even vs the Z or Z1

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  • BarryCalms

    To be honest Sony need to think more about the end user than their own lovely little internal obsession with some ‘One’ project,
    If people want a loudspeaker that is loud – give it to them,

    No wonder Sonys been losing money for years – total internal focus obsessed – forgetting about what the customer actually wants.

    I dont know anyone who buys a phone based on a brand name from thirty years ago (walkman) People serious about music just want good storage space and powerful headphones. All the Walkman bloatware is pointless and annoying. I want to buy a phone – not a corporate lifestyle

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