Low in-call volume for Xperia Z5 series to be fixed in mid-April 2017

by XB on 10th March 2017

in Problems, Xperia Z5 series


Since the Sony Xperia Z5 family was updated to Android Nougat a month ago, we have received a steady stream of complaints from users regarding low in-call volume, headphone volume and an imbalance of the top and bottom speakers.

The good news is that Sony has confirmed a fix is on the way, with a new firmware update due in mid-April 2017. In the meantime, if you are suffering this problem, then a possible workaround is to factory reset your phone, although this doesn’t work for everyone. Please find the statement from Sony below.

Sony Mobile statement on low in-call volume issues for Xperia Z5 users running Android Nougat

“This will be fixed in an upcoming software update planned for release in the middle of April, 2017. In the meantime, a workaround is to perform a factory data reset. Please make sure that you backup data stored on the internal storage that you want to keep before performing a factory data reset. I’m sorry for any inconvenience this causes.

“The speaker calibration starts the first time you are using the speaker, and later requires that the loud speaker is idle for 30 minutes. The calibration is completed after up to ten hours.”

  • rus_media

    Nothing about the other issues? Its already too long too fix the annoying call log lagging and fast discharging issues even with stamina mode even after factory reset.

  • Saifuddin Adnan

    After i updated to 7.0 my xperia z5’s volume was lowered. I can barely listen to youtube or any other music when i was outdoor. Then a software repair through xperia companion fixed the issue. Now my xp z5 works like a beast, better than before

  • Never really had this issue. I can still hear my mother when she calls outside no problems whatsoever. Podcasts and TV series played though MX Player are still plenty loud. What did y’all do to get this problem?

  • Geese Howard

    Then most probably my 7.0 will come then. Still haven’t receive any Nougat for my Z5P. Guess my local network realizes about the issue and is waiting for the fix to release it.

  • Tochi Nwodu

    UpdateS with Sony over time on old devices is just a mess….
    I see no reason why they push out updateS without testing…???
    You take a group photo opening up the photo takes eternity..
    The essence of having a mobile phone is the ability to place calls. Since nougat update call log has been laggy. If there’s anything that needs instant fixing fast was that
    Been a Sony user for years but, am really disappointed with support on older devices
    Priorities changes do they expect everyone changing device every year?
    With these little mistake been a steady occurrence
    I remember with xperia z1 had USSD bug for months before a fix

  • Kayla

    software update planned for release in the middle of April

    The Nougat update was planned for december and now (march) it’s still partially released so we shouldn’t expect a quick fix.

  • Have no problem like this on mine Z5. But now I don’t understand what’s present on the latest nougat update…

  • Dhanush Danny

    And what about the insane battery drain on nougat despite having Stamina mode ON and factory reset. Flashing a stock ROM also did not help. Sony disappoints everyone with their pathetic software updates.

  • razorg

    Just fix the goddamn “slow image rendering/sharpening in Gallery” problem for god’s sake….

  • Jesús López Sotelo

    I’ve had the Z, Z1, Z2, Z3+, Z5 and XZ; but the Z5 was the biggest dissapointment of them all, it rebooted everytime, sometimes whilst using it, it losed signal (like if airplane mode was enabled) for hours or even days!, it overheated without being used and the USB port got loose a month after being purchased accepting a few USB cables in a certain position. It got replace once and then was send to repair at Sony for warranty but they declined to fix it the third time I took it (Thank you Telcel).

  • Actman

    Z5 family was the most disgruntlement device amongst all the Z Series. Aside from getting the most gruesome poor support from this manufacturer, Sony doesn’t even bother of delivering any latest Android beta or Concept Software version for them! Manifestly we paid an overprice device for nothing!

  • Samar Vaishampayan

    Z3+ also has volume control issue. 2nd issue is with display, it goes blank during call and after we finish the call, the screen remains blank and hence unable to cut the call. As a workaround I have set the power button as call stop button.3rd problem, quality of voice is very bad while playing music from wnyk app and some videos default video player. FB video-audio quality is ok.

  • indianmeister

    Low volume? I had to set volume to 50% tops for InCall

  • coach

    Have you checked what is keeping your device awake with a good battery monitor app? The problem might be an app that you use and not a software issue

  • coach

    About the screen remaining black after call, test if your proximity sensor works correct. I had the same problem with my z3c and the problem was that the screen lifted off on the corner of the sensor, so the sensor was always on, hence the black screen during calls

  • Manu

    There’s something wrong with Android Nougat :/
    Many manufacturers had and still have issues. I’m on the S7 Edge (had Xperia Z2 & Z3+ before) and it has rebooting issues after Nougat…

    Wanna return to Sony anyway, Samsung’s Android experience is a hot, redundant mess :/

  • Moisés

    Not that simple… They have their test units..
    If they do not find any issues , update is certified then released..

    Some people have issues, some don’t. They cannot forsee that.
    I have never had big issues so far on my z4, like bluetooth, sim cards, battery…
    I know a guy that has same z4 and he is not even using it anymore. Sim cards no longer work on his phone after a update in november.

    Many brands are having issues with android 7.

  • Moisés

    Htc 10, Pixel, Nexus 6p, Nexus 5x, Z5, Z4, moto z…

    Many devices

  • Moisés

    Which one is best for you ?

  • ew210

    just to add not correctly installed or bad screen protector could also cause issues with proximity sensor …

  • Zayed Kotayba

    Finally I will not have to hear complaints from my friends about low vol. during call

  • illstplaya .

    I haven’t noticed any low call volume. I have noticed that the speakers are a lot lower when watching videos such as something on YouTube. I rarely had to go over 60 percent before but now most of the time I’m at 90 percent volume or even 100 because the speakers aren’t as loud since the nougat update.

    I have also noticed I get an hour less battery life and it seems the “phone idle” is using a lot of battery now.

  • iArvee

    378 seems to be only a carrier specific update. No big changes.

  • iArvee

    Exactly. No battery drain for me here.

  • iArvee

    Issues like this occur all the time. It happens on one device, but the other doesn’t. It’s a risk they’ll have to take when they release updates. If it’s a widespread problem, at least they’ll know what to fix in the next update.

  • Objectif

    No problem with in-call volume or another things with sound. I have just this bug of display in the settings: https://uploads.disquscdn.com/images/0432a3f9752e085a2f7d6fc7d39d18bb2f4ae40ba517c4abc6e548e05cde70d9.jpg

  • Vijay Yash

    What about Z3+

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  • Biftech

    What Nougat update? I still haven’t gotten it on my Z5P

  • rus_media

    I have the same issue. And in addition if someone calls me, I don’t see who’s calling me. Screen remains in sleep mode. I always have to push a button. I thought its normal.

  • rus_media

    Exactly. Problems remain same.

  • Samar Vaishampayan

    Solution from user Mic mac on Xperiablog FB page – That’s the proximity sensor

    If.you have a film on your phone, make sure it doesn’t cover it

    Always keep the top of your phone extra clean.

    I had that issue.on the Z5

  • alishayzadag

    The person I talk to says that my voice is very low. Is it the problem to be solved according to this post?

  • Mustang Algeria

    I have some bad call quality using my xz. somme time its not clear, and the equalize settings is not available in the xz like z5, z3+..etc why did sony remove this important feature ?

  • mountain

    Really? Guess you have not use a Z3+

  • fried_egg

    the Z5 with 7.0.x has dreadful battery drain & very unreliable wifi. wifi calling is close to “never on” because the wifi is rarely connecting.

  • rus_media

    My sensor is completely clear. Nothing is on it. The problem is occurring just after Nougat update.

  • Samar Vaishampayan

    I too have checked, the sensor is clear and issue persists.

  • Samar Vaishampayan

    I face same problem.

  • go to apkmirror.com and download latest album beta app, rendering is a bit faster, at least thats what i´ve noticed, maybe it could be placebo.. .

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  • Well, you could try an LG G4 or V10. Not only did it “feature” Automatic Bootlooping, LG almost got away with leaving it on Marshmallow permanently!!! It was only when the Internet went crazy did LG finally decide they should work on Nougat, that’s pathetic!!!

  • Musharab

    Tried it….Still Slow. Not at all expected Flagship Performance

  • HAWX

    I have the best experience with Android with the Galaxy S7 edge dual, ever. I’m having 8.2 hours of screen on time where I was having 1.5 on Xperia Z. Xperia Z had major bug on every version of android it had. And right at the moment Z5 series are having the same shit. Samsung never had this kind of big hole in any version recently. Only known bug is the Wi fi reconnection time to time which was problem in 6.0.2 and Nougat Beta and now is in the official Nougat version. And other personal thing I noticed is the keyboard. But my problem solved after resetting the keyboard.
    Also It doesn’t overheat like XZ while doing daily things like email and chatting. It doesnt become super hot immediately while in the camera. It has duper battery life. I must say that the battery performance was shit in the later 6 versions, but Nougat is spectacular. Sony acknowledges the problems usually after 1 month, and says they will fix it in the next update. Phone stays in bugged condition for about 3 months..
    In other words, Sony’s sodtware is still shit like it was 4 years ago with Xperia Z. Samsung was shit but today they are the best after Google in my opinion.

  • Huh.

    My friend with a NEXUS 6P has closer to 3 hours SoT WITH ZERO LTE USE. Light WiFi only and local music and videos.

    When my Galaxy Note 3 updated to Lollipop, battery life went to complete shit even on a brand new battery. I literally struggle to get past 100 MINUTES screen on time (1H40M) on 100% charge on PODCASTS and light UI interaction, what more WiFi and LTE?

    I personally have a Z5 Premium, battery life is less than desirable TBH, usually in 10 hours I’m down to 20% with 3 hours SOT on piss poor LTE and heavy podcasting action. But I wouldn’t go my way to say that Sony’s software is “shit.”

    Nougat to many phones out there has been SHIT. Why do you think Nougat rollouts of virtually EVERY manufacturer out there had to be halted temporarily? That problem wasn’t nearly as dramatic or wide-reaching as Marshmallow, FFS!

  • PHONE IDLE 17%. How do you address this then? There’s dime a dozen forums on the Sony Support site saying Phone Idle consumption post-Nougat shot up…

  • iArvee

    Debloater works fine. There’s a debloated 376 on XDA.

    Anyways, for the Phone Idle at 17%, I have that too, but I don’t believe it’s a battery drain. I thought the same before, but when I went to the beach a few weeks ago, I barely used my phone since there was no signal. It wasn’t even on airplane mode. For 5 hours I did not use it and I only lost 1%. I checked the battery stats and Phone Idle was indeed the highest, but I only lost 1%. After reading up on various forums, I came to a conclusion that the phone idle is actually just the phone entering doze. If you check using GSAM, you’ll notice that the phone idle matches the same time as in gsam under idle.

    If you don’t like the update, then go for lineageOS.

  • HAWX

    LuL
    I am well aware of android is big pile of shit since Lollipop. I have spent 200+hours on reddit forums, googles own bug reporting forum, and official Sony forum, reading and writing about radio active battery drain, Mediaserver battery drain, google services fix and many more.. You can tell me many devices has become to have poor battery performance, but anyone is not bad as Xperia Z and Z1. I know android is shit, but Sony is lacking quite much in Software department also. Even If the Nougat is flawed how come I’m seeing 8.2 hours pf screen on time on my S7 edge on LTE, playing Flac – 320kbps Mp3 all day long? If S7 edge is achieving it why not Z5 Premium is getting even about 6-7 hours of SOT?
    Show me 1 manufacturer that has major flaw in operating system like rotation is not working or BASIC CALL FUNCTIONALITY OF THE PHONE IS FLAWED. Then talk shit.

  • Using the Z5 Premium screen with that Snapdragon 810 is like using a 12 cylinder Mercedes AMG as an LA commuter car. In rush hour traffic. It’s going to end in TEARS.

    I hate to admit it, but it is what it is.

    Also, is that S7 Edge with default power settings? (Because I know Samsung has INSANELY GRANULAR power management settings, and you can now reduce the resolution down to 720P to get even more battery.)

    I can’t really speak for everyone, but I also own an Z2, that’s on Marshmallow, and I’ve had ZERO DRAMA with it. At all. No bugs, the LTE is fine, the build is alright, the battery is solid for a three-year old phone, and stuff is good with it,…

  • I’m specifically referring to THIS “debloater” app you install on the PC and run through ADB. https://forum.xda-developers.com/android/software/debloater-remove-carrier-bloat-t2998294. I’m not referring to a “debloated” ROM you have to flash as you’ve pointed out is on XDA.

    I use CPU Spy Reloaded to tell me if my phone is in deep sleep or is humming sucking battery while I sleep. The deep sleep times are consistent with my actual sleep times, I’d give you that. Then again, I DID install Greenify AND ForceDoze which I activated by ADB (I do not have root on my Z5P.)

  • Vitali

    What about the Xperia Z3? This model suffers from volume and speaker inbalance issues since always and Sony never bothered to fix it.

    But it’s too late because I have rooted it already.

  • iArvee

    Oh alright, my bad on the misunderstanding there.

    I don’t use Greenify or any doze-affecting apps anymore, since the phone enters the first stage of doze right when the screen is turned off. Now going back to your battery drain, I strongly believe its not a drain like I stated earlier. If it helps, try fully reflashing a firmware via flashtool instead of factory resetting in the future.

  • Frode P. Bergsager

    I have not experienced problems with volume, software version .378 on my Z5C.
    Bluetooth disables itself at least twice a week, and WiFi only works for an hour or two after each restart. It is a bit of a pain when I use my SW3 each day, and have a data limit of 1GB/month,

  • Actman

    That wasn’t my problem at all. Matter of fact this seriously out of topic. I was judging on Xperia devices and certainly not other devices from other manufacturers.

  • deekbee

    I’m now having occasional wifi problems (not seeing a local wifi network without a reboot) and bluetooth has introduced major problems (my fitbit will only connect if I switch bluetooth off and on again).

  • deekbee

    Wifi is hit and miss on mine too …. Nougat appears to have been rushed on the Z5C.

  • pcgk33

    that’s actually the up-scaling part (time) from your picture to “4k quality” if i remember it correctly that’s what was known when the phone was released.

  • pcgk33

    the dreadful battery drain and very unreliable wifi are already on 6.0x. amazingly, they still haven’t fixed it?? the only time that it worked like a freaking flagship phone was actually when i was released.

  • pcgk33

    “works like a beast” and “better than before”…for some reason i’m still waiting for the update.

  • pcgk33

    been using the Z5P since it was released, and before any “update” was pushed, the phone was working really well. then after the first update (not even the major OS one), the email function, Default Notification action was trashed, the mark as read function was no longer working. then the battery issue, loading time issue, volume issue, screen colour paralyzed (under sun light mode while in door), and consistent WIFI dropping (basically whenever the screen was off). yet…i don’t have the 7.0 yet, and i don’t hope they would have fixed any of them.

  • razorg

    Dude, that’s got nothing to do with “4K”. I’m on Z5 Compact with 720p screen, for crying out loud… This issue started with the Nougat update. Before this, it was instant…

  • Damodar Reddy

    Yes.. I have too have same problem and I am charging my z5 dual devise twice in day and I really hate sony not working on software optimization and also I am getting heating issues while charging my devise. Not getting fast charge also… What’s wrong with sony… common sony we never expect such a bad service from your end… you have lost market… I hate sony and never buy or suggest sony mobiles to any one.

  • pcgk33

    nope..maybe yours is really bad then.

  • Moisés

    Is auto superior still crappy 8mp on nougat?

  • Nightmare

    Yes, but that didn’t last that long.

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  • HAWX

    I use S7 edge with default QHD resulation. In Full HD mode the screen looks worse than native FHD screens. Only dose function is on, phone sleeps the app you don’t use frequently. Other than that, I don’t like limitting the performance of the phone, or stupidly disconnecting the internet while screen is off like Stamina mode.

    My friend had Z2. It had 5-6 hours of SOT while it was in 4.4.4. But after the Lollipopo update he said his battery had become worsened (about 2.3h of SOT), I told him it was because of software. He gave his phone to Sony and they factory resetted it. But 1 month later he gave the phone back, because of battery problem again. Then, they canged the phone’s motherboard and battery. He said his battery was a little bit better. But he got dead pixel and the screen after that. Then he gave his phone back and Sony take the phone and give his money back.. I completely agree that Z2 was stable and almost stutter free throught its update cycle, but it had some severe battery and camera problems after 4.4.4. at least in the Europe version. I wish It had less updates, but more support time and more tested. It had low volume problems after Lollipop, and grainy photos problem, If you realise or remember. And fixing the problem took about 1.5 – 2 months. …
    Anyway I still praise Sony’s external design mechanical engineers, (except XZ series, super sharp corners not ergonomic for me and most of my friends) but software department is Still making many mistakes and under testing the software and taking long time to fix the bug which shpuld’t happen in first place. I beleive camera and software limit Sony’s full potential heavily :/ Z5P is overall really good phone I agree.

  • In Marshmallow my Z2 which I still have lasts 4 hours of SOT with constant WiFi connection. Standby time is AMAZING since I ran Greenify.

    It’s impossible to objectively, quantifiably claim that the software department is making mistakes, because there are people who say their battery life improved in Nougat, their headsets still work, their cameras still work and don’t black screen, and no apps crash. Surely Sony would’ve caught some, but unless it’s a debilitating defect found in literally EVERY device made (Poorly designed Note7 battery,) it’s simply a case of “You got hit but he wasn’t.”

    But you do have completely valid points…

  • Jesús López Sotelo

    The Z1 was the best, that think was a tank! I dropped it so many times and never lose the water resistance. The battery was pretty decent (from the bunch) and the signal never failed me where others’ phones did.

  • Moisés

    The corners of my z3+ are getting black from inside… Have you even seem on your phones?

  • Silenthour

    Why did they move the buttons around really,
    First it was on a perfect position clearing open apps now it’s on a stupid position i have a pretty large phone so having that button on top is absolutely annoying .
    Means i accidentally pin it than i need to unlock my screen it’s frustrating ?
    My background disappeared too and is gone from my phone…

  • Jesús López Sotelo

    My mom has it now and I haven’t seen any dimming in any area.

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