Let me share my uncomfortable experience with Sony service center in Indonesia. I was bought Sony XPERIA Z3 Compact on 2014. I tested the phone several times by swimming not more than 1 meter. After several times tested suddenly it broke on January when I swimming. The water went inside to the phone and then it can not turn on. I brought the phone on 9 January to Sony service center in Balikpapan. After checked the phone, they said the shield was not good, then they decided to send it to service center on Jakarta for further reparation. After waited so long till today there still no news from Sony service center. I fell there is no sympathy to speed up the reparation process. Every time I have to call Sony service center just to get the new about the progress of my phone reparation. It seems if I didn't call then the reparation progress may stopped somehow. Do I have to call by myself many times to just get the progress ? Sony service center already record my phone number. It is the way Sony treat the customer ? I understand that Sony give the authorization for service center to third party, but still it is Sony's responsibility to ensure that the service sfulfill customer's satisfaction. I really disappointed, this is not the first time I use Sony product. But, yes it is the first time I got a very awful experience with Sony. This is my Repair Order number RO/MBX02/15/01/000078
