Xperia arc suffering from random reboot issue

by XB on 12/05/2011

in Firmware, Problems, Xperia arc


Power offThere is a growing number of Sony Ericsson Xperia arc owners who are reporting that their handsets are exhibiting random reboots. There doesn’t seem to be a clear cause of the reboots, we have experienced at least two reboots on the Xperia arc that we’re aware of, but others are reporting reboots on a daily basis.

We’ve got a poll after the break to get some sense of the problem. Please vote if you’ve noticed this on your Xperia arc. Hopefully, SE has a fix in waiting for this problem sometime soon.

Have you experienced random reboots on your Xperia arc?

View Results

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  • Mohcine

    pwnd

  • Guest

    This is the only issue keeping me from buying the arc. When they resolve it, i’m getting that phone the next day!

  • http://www.facebook.com/Joxit Jones Joxit Magloire

    Like the Xperia X10….

  • http://www.dragonbyte-tech.com Belazor

    No random reboots here.

    Before I purchased the Arc I asked the Three UK sales rep whether this was an issue they’d heard of, while trying the “tap the back to make it reboot” method some XDA people reported on the demo unit.

    The demo unit did not reboot, and the sales rep said this was something they heard of for all smartphones that use SD cards and was caused by the SD card being dislodged slightly, and Android is apparently not good at dealing with SD cards being “hot swapped”.

    -shrugs- I don’t know though.

  • http://twitter.com/Nilsepils94 Nils Westhoff

    Heard the HTC desire HD had it too fixed now but I can’t say anything about the arc…

  • Wfaddah@gmail.com

    I have different problems, blue tooth does not download phone book to my car, can’t delete registered blue tooth devices. And that flip picture thingy freezes,, have to press menu back to main page to be able to choose pictures

  • XYU

    Told ya motherfuc*ers – NO FRONTAL CAMERA – NO SALE!

  • Pingback: مهم لأصحاب arc

  • Ndwong8

    My side here, it reboot it’s own & sometimes automatically run all the apps that i’ve been open before. When i press the back button, all the apps running out & should press back, & back, & back…! Besides, this matter will cost more battery consumption. I’m charging it almost everyday, my battery consumption just can last to 18hrs – 20hrs (seldom on Wi-fi, Bluetooth, Music & Movies). Sony Ericsson should focus on Dual-core for more saving on battery consumption, this would be a selling point too.   >.<

  • SweMike

    I have tested and confirmed it as a software application issue on my Arc.
    The culprit was WhatsApp Messenger, uninstall that one and the phone again has no reboots whatsoever.

    I also experienced instability with Skype application.

    So my recommendation to you is; if you have either Skype or WhatsAppMessenger installed, uninstall them and see if that fixes your stability issues. Then go bitch to the developers of Skype and WhatsApp that the latest versions are unstable on 2.3.2.

    If you still have an unstable phone, look at what running services there are and see if there’s something that might be the culprit… otherwise you might have some defective hardware (memory card or the phone).

    It’s ofcourse possible that the problems are due to a bug in SE versions of Android and that it’ll be fixed in the next update that they have certified on PTCRB.

  • http://twitter.com/ViMoNews ViMoNews

    no random reboots here…. just one time 2 days ago whyle playing Dungeon defenders but that was the first time at all since i have the Arc (5 weeks now) 

  • Anonymous

    2 or 3 reboot during the last 2 weeks, but very often I need to re-type the pin code!

  • newsense

    Mine has been rebooting at least 2 to 3 times a day since puchase (3 weeks ago). Now waiting for new stock for a replacement from Vodafone UK. Reboot is not related to any downloaded apps, nor is it a loose component (battery or SD) as it happens when sat motionless on the desk. It seems to be linked to WiFi, as it appears not to happen when WiFi is switched off. It has been “up” for 3 days continuous since I switched the WiFi off (not a solution !).

  • Pingback: AndroidAplikace.cz » Blog Archive » Trpí Sony Ericsson Arc samovolnými restarty?

  • http://www.facebook.com/dara.ing Dara Ing

    i had one today, while messaging but yes i do have skype and watsapp installed so it could easily be one of those apps, to be honest its not very frequent atm, i think its some of the apps installed that are not yet stable on gingerbread, because i did come across these issues on the nexus s when i owned one, but the problems were rectified when i updated to 2.3.3… 

  • Jkasldf

    I have faced this problem many times and I just purchased the device before 2 weeks> 

  • Anonymous

    Seems you are right!! I have uninstall wahtsappmessenger before knowing that and I can confirm it worth!

  • Shoppv

    you’re an idiot!!!
     

  • Xperia.Arc

     I did have random reboot experience, also I noticed that whenever I have a program installed or updated, the icons in the application drawer will rearrange itself and mess the icon order though I have set it as ‘own order’, anyone experience this ?

  • Xperia.Arc

    Oh, and I have emailed the customer service, they said that they are aware of the problem but couldn’t do anything except forwarding the matter to the developer and hoping that the problem will be fixed in the next update, dooh.. 

  • ozmuse

     Random reboots during tasks, even just when sitting on desk, camera sometimes ‘not available’, accelerometer stops working.

  • http://www.facebook.com/people/Ibraheem-Saood/100001310210102 Ibraheem Saood

    I have this problem on my X10i and I dont know what I have to do ……

  • http://www.facebook.com/people/Ibraheem-Saood/100001310210102 Ibraheem Saood

    I have this problem on my X10i and I dont know what I have to do ……

  • http://www.facebook.com/people/Ibraheem-Saood/100001310210102 Ibraheem Saood

     I have this problem on my X10i and I dont know what I have to do ……

  • Lavrovvd

    Hi, I’m from Russia. I always have troubles with reboot when using navigation program “Navitel”. The phone works with this program for about 30 min, then goes to reboot.

  • Assassin

    put some papers on battery and close the panel… u will not face any reboot problems :P 

  • Gabriel

     Though I have this Wi-Fi issue where I loose connection to the internet when connected via Wi-Fi. The Wi-Fi is on and connected to the router but the internet access disappears. :/

  • Topher

    I did not expect that the Arc would inherit the same sickness as the X10.. My X10 reboots in loop after the 2.1 update. I noticed that when the battery gets hot, it will automatically reboot repeatedly. Brought it to the authorized service center.Reboot issues finally solved! They told it was a HARDWARE failure. They changed some parts in the MB (motherboard). 

  • Choppy

    you’re an idiot!!!

  • Infinitylindo

    I just brought a Iphone 4 i,m getting it on monday why i chose iphone 4 because i dont want to be fooled again with the Arc by the design Hardware is old. I hope in the future i can get SE but for now iphone 4 is coming my way. x10 has totally let me think about not buying SE again.

    sorry for my bad english.

  • http://twitter.com/ViMoNews ViMoNews

    pwnd! ;) 

  • neguinho

     Although i’m not experiencing this particular issue, i have another common bugs related in the phone’s communities : screen flickering, low wifi signal strenght and battery drain.

  • neguinho

     Although i’m not experiencing this particular issue, i have another common bugs related in the phone’s communities : screen flickering, low wifi signal strenght and battery drain.

  • http://www.facebook.com/profile.php?id=100001168392098 Joel Collins

    *Facepalm* 

  • tomo100brt

     Me too. I had battery drain. But after a mounth it stopped and now everything is OK. Notting related to
    reboot issues.

  • Iluvusmith

     for me too… while playing tat game

  • Guest

    I have the Arc from rogers for about 3 weeks and i never had the reboot problem before. I too have skype installed and the phone still runs fine.

  • Xperia Reboot/Restart

     :(( – I am having same issue and it persist too often, while reading this thread I do not found anyway to uninstall whatsapps!! Can anyone please let me know how to uninstall it… I would be grateful…

    Please let me know how to solve this issue.

  • Sandeep

    I have whatsapp running perfectly fine on my Arc
    did you guys update it when you launch it for first time??
    anyways if you dont have any friends on Whatsapp then it shouldnt bother you much

  • Terry

    I am having random reboots 2-3 times a day especially if I access the camera. Like the phone but seems strange that it starts doing this 3 weeks after I get it. I have neither skype nor whatsup installed. Rogers Wireless is the provider.
     

  • A2

     I’ve had the arc for about a week now and so far never had a random reboot, never had wifi disconnect on its own, nor have I had any of the other problems people seem to be complaining about.
    My arc is not branded by any carrier either, maybe that’s the key?

  • http://www.android-tablet-info.nl Android Tablet Info

    No reboots so far over here. 

  • ozmuse

     That’s interesting that Terry has only started seeing the problem now after 3 weeks –  I have been watching the poll and the % with the problem is continuing to grow which suggests that the problem may be one that was not immediately evident and hence some have voted they had no problems in early days of the poll.And that likely all/most of the phones will fault soon.
    Same with me – I had no skype or whatsup  installed  yet my phone has the re-boot, camera not available  and accelerometer failure as many here. Mine is an unlocked LT15a

  • Terry

    After some more thought I noticed that it is not a software issue at all. If I lightly tap the back of the phone near the bottom it reboots. Opened the unit up and noticed that there is a gap between the battery and the lower half of the cover. I put a small piece of cloth inside to take up the slack and now that the battery cannot shift at all the phone does not reboot at all. Poor design and they should come up with a proper fix or do a recall.

  • ozmuse

    I think that for some this has worked , but for others like me – the phone will reboot all day, even if it’s  lying motionless on a desk with no chance of battery movement

  • Atari86

    After thorough testing here are my results

    1) Apps like Whatsapp and skype.  Either update them, or delete.  Test if that solves the issue

    2) Transfer all your files from your SD card to desktop.  Unmount and format SD card.  Test.  If working properly, transfer files back to phone.

    3) Tap your phone.  Drop it lightly on the table.  Throw it around a little.  It would restart most Arc phones.  Don’t do it -OR- grab a piece of cloth.  I used eyewear cloths.  Cut it.  Take the battery out.  Put one peice in the socket where the batteries sits.  Put the battery in.  Put 2 pieces of the cloth between the battery and the case.  Close it tightly.  It will be more shock resistant.

    Dundeal?  F*ck yea.

    Cheers,
    Atari86

  • Zia Khan

    Hi, I have had my xperia arc for a week now, it randomly rebooted the 1st day I had it but it hasn’t happened since, I don’t have skype or WhatsApp

  • Dereksqpb

    yeah, exactly… after a few weeks, it reboots itself… darn, it this SE Arc problem?? Seem like a major bug to me…

  • Dereksqpb

    wholly s***! I thought this is the phone that gonna beat Iphone, but standard design which is critical like this one, is really a letdown… i should have waited a while before getting it… damn!

  • Zxvzbfdgasdfa

    This do not solve the issue for me. Tried paper on the battery, restore with the new update 2.3.3 without apps. Still random reboot… :(

  • sadman

    this is ridiculous
    Am I yesterdays or what.
    IMHO Sonyericsson Xperia ARc should be business class
    these restarts happen on their own, with slight punching with fingers at upper end etc. annoying
    had to disable PIN entry not to be off-line all the time.
    I am very disappointed

  • Question Girl

    At first I thougth my xperia arc just reboots whenever, but recently I’ve realized that it reboots whenever I put my phone on the table.  It must be caused by the accelerometer sensor or something if I were to guess.

  • Pessario

    I have some reboots, during playing some games and my phone temperature have increased.

  • Dankennedy

    I had this issue. Spoke to SE who denied all knowledge, so I looked online and found a solution that worked for me:
    New mem card, formatted before insertion (not quick format)
    Reset phone and reinstall android via SEUS
    Do NOT install a task manager. (apparently messes with important phone processes)

    Problem seems to be resolved and my Arc has been running constantly for about 2 weeks (acc to time in status menu)

  • Pablo_cortez

    Have the same problem. It sometimes reboot when I put it down on the table etc.

  • Guest

    I take it back. It still rebooted after a while so I got in touch with Sony Ericsson who told me to send it to their service centre. It’s been there for 2 days so I called up today to check it’s progress when I was informed that they found a hardware fault with the phone which has been repaired free of charge under the warranty, and to expect the phone back within a few days.
    Not bad, providing they have actually fixed it!

  • Dragolax

    I have experienced reboots a couple of times myself with my Arc. Was done while playing games or other things. Noticed the phone was hot quite a bit round the back when it happens.

  • Haisa Saleh

    my xperia arch reboot about 7 times today. so annoying. i dont know what to do.. it getting worth day by days..
    sometime my camera also not available.. 

  • Guest

    I have the exact same problem, when I put it down on a table or similar it just reboot, and this happends a couple of times per day.
    I sent my phone to the servicecenter and they just said it was a softwareproblem and they reinstalled the phone (exactly what I did, before I sent it in to service). When I got it back it worked ok for 2 weeks but now it has started to reboot again, so now I´m sending it back to the servicecenter…..

  • Disappointed

    Fucking ridiculous. I have been a loyal fan of SE for many years, despite some issues, but the X10 had this very same reboot issues. SE refused to even acknowledge the issue (which appears to be only fixed effectively by replacing the motherboard), but as I like the phone so much otherwise I put up with it. 

    When I saw how good the Arc could be I was excited that SE had maybe pulled their finger out, but it seems the reboot issue is in the Arc, too! How could SE not fix this by now? 

    SE, it’s been 6 years, but I’m finally out. This is the final straw. Fuck you for not acknowledging the issue originally, for not fixing it now and for taking advantage of my former loyalty :(

  • http://www.facebook.com/profile.php?id=100001827561985 Daniel Peixoto Martins

    I can personally assure you my Xperia Arc never rebooted for no reason. Maybe it is some app you have thats is making some conflict?
    Mine is very, very stable an my friends with one say the same.

  • Barthgimble

    I just tap mine on the back, not hard, and it reboots everytime. It’s in getting fixed(I hope)

  • Ken

    Android applications run in a Java virtual machine so that an installed application can not crash the handset. Therefore a random reboot is a phone problem and not one caused by application developers. However an application may use a function on the phone that causes this problem when most other applications do not. I have found that the I can regularly crash the phone when I use bluetooth. It can get into a state where the phone will not connect to to an A2DP bluetooth earpiece (jawbone in my case) until the phone is rebooted and will frequently self reboot when this occurs. This is often associated with using skype but it is the bluetooth stack that is causing the problem not skype. Skype just happens to be using bluetooth. I’ve also found the accelerometer fails in the same way as the X10. I have an application which starts the accelerometer for 6 seconds out of every 30 seconds. After a random time, generally less than 30 minutes, the accelerometer will fail to switch on. No other application can make it work either. A phone reboot re-enables the accelerometer. To get around this I no longer turn off the accelerometer between uses.

  • Deepmehdwanz

    if some one is facing the problem regarding reboot den try 2 add a paper between bettry and da end frm where we remove the bettry it will definitely fix the problem….nd cn smone tell r they facing the problem o rearranging the icons after reboot…???  or the silver coting is scraping automatically….it looks so bad…:(…  

  • http://www.facebook.com/people/Rickard-Hedström/651808277 Rickard Hedström

    It occured 2 times today..

  • Rawbean88

    I used to get at least half a dozen random reboots in a day.  Then I read somewhere that the reboot problem is simply due to a loose contact with the battery, ie movements or just putting the phone down, breaks the battery contact momentarily and it reboots.  The solution is to stuff some paper tissue below the battery to ensure the battery contacts are snug.  I did that and voila…no more random reboots ever !  It has already been 2 months…and no reboots.

  • Mark Minghella

    I have had a Ray for 2 days and it has reset several times.  Today, while out for a meal, it restarted 5 times

  • Rakshu

    I am having this problem of xperia Arc freezing while using back button, and also using camera. It is just a week old, and has froze may be 5 to 6 times. I am just dissappoited that should have gone for other smartphones.
    thought the phone had great reviews  … feeling very sorry now that I went for it..

  • http://twitter.com/sPirtovicH Andrey

    Arc is the most awful phone in the world. Apps and files are sometimes disappear from SD card. Always rebooting. Impossible to send sms after some time. No more SE.

  • http://twitter.com/sPirtovicH Andrey

    More paper. Moooore! =)
    I used to fold the paper up to 8 times.

  • Eastnbull

    Hi all,
    Just remove the SD Card from the arc and try again dropping it on the table. It won’t reboot. 
    To make sure I have tried also to insert another SD Card and dropped the phone again. No reboot. I think the problem is due to poor quality SD Card.

  • Eastnbull

    Hi all,
    Just remove the SD Card from the arc and try again dropping it on the table. It won’t reboot. 
    To make sure I have tried also to insert another SD Card and dropped the phone again. No reboot. I think the problem is due to poor quality SD Card.

  • Also DIsappointed

    Amazingly enough, I have a brand new Xperia ACTIVE which behaves in exactly the same way. After a week or two, it started to reboot. Some times when doing a phone call, some times when answering a phone call, and one time (but no more) when I tried to run an MP3 file. (Same file was ok to play after reboot).

    I can tap it though ! Its my first Android, so I have little to compare with. But this sucks.
    I sort of agree with “Disappointed”

  • TypeR

    so…is it a hardware or software issue???

  • Lotsapockets

    To me the problem seems to be related to heat, if the screen has been on for a good while the phone crashes or reboots, also noticed that it crashes more frequently when in a case. Anyone else noticed a relation with crashes and heat?

  • x10 2.3

    I can deal with reboots. But mine always does that at early morning and sometimes it turns the alarm off. There was one time my daughter almost missed school bus because the alarm was tuned off. I am afraid I can’t trust this phone as an alarm.

  • AngryArc

    Letting my Arc fall down from 2-4cm(!!) on a table causes a switch-off of my phone….
    Everytime!
    Can anybody confirm this behaviour?

  • http://twitter.com/Crampets Adam Cramp

    Well, strictly speaking, I’m on the Neo, but under the hood, it’s still very nearly the same hardware.

    My hypothesis is that, since the reboots normally happen when opening an app, or performing some action that (presumably) would require some thought on the part of the device, such as loading videos, or rapid screen animations, simply chew through the RAM faster than the device can clear it up. So, the device says “Stuff this”, and decides to reboot to clear the RAM and caches. Clearly SE should have put better RAM management software on the device.

    Swapped to this from a S(c)amsung galaxy s, which I had rooted, and put on Darky’s 10.2, before changing to UltimateROM 8.2. While on Darky’s it did the same thing, under heavy load, it’d reboot. Only difference was, the SGS only went back to the start of the bootanimation, which I guess is what the SE does anyway, with its lack of a bootloader…

  • http://twitter.com/Crampets Adam Cramp

    I read that as “Ditch your friends and your phone’ll work”

    Thusly negating the need for a phone, which is a device meant to connect people OTA…

  • http://twitter.com/Crampets Adam Cramp

    Telstra MT15a “Neo” here. Bought secondhand, reboot issue from second day of usage (Probably why the original owner sold it in the first place, in retrospect…)

    I noticed it’s mainly when the processor is under heavy load, and both Skype and WhatsApp are fairly heavy VOIP and IM clients respectively, so perhaps the RAM Management software Sony use just can’t keep up…

    But to run out of RAM, you need apps. And theoretically, the speed at which you add new apps will impact on how early you notice the issues. SE recommend rebooting your phone at night to clear out the cache and RAM, so perhaps this would (a) help increase boot times, if the cache sizes are kept down for boot, and (b)limit the rebooting issue.

  • Tomas U

    Xperia X10 pro: having MULTIPLE daily reboots. SE support told me that the (a) taskmanager could cause this. so I removed both of the TM’s I had (didn’t run them on the same time ofcourse) Didn’t solve the question and now I without a TM I have no way of knowing what is running….On a daily basis I want to use variations of the f-word  in the same sentence as SonyEriccson…so F.U. S.E. :-((((

  • Chris

    Hi there,
    I have an Xperia RAY (ST18i).
    I have only had it for about a month. I get random reboots. First I noticed it while walking around. Right now the phone is sitting on a couple of receipts on a desk and is continually restarting itself all on its own, roughly every 30 seconds. I think it’s restarting instead of switching off the screen.

  • Chris

    Have uninstalled WhatsApp (never worked anyway) – problem still persists and Skype is not running.
    Have tried inserting paper around the non-contact end of the battery. This seems to be working at the moment but is not an acceptable solution.

  • guest

    Settings -> applications -> manage applications -> all -> whatsapp -> uninstall

  • Ra1969mon

    same story with xperia ray…random reboots,applications crashing,gallery problems….i’m missing my old iphone 3g…..se is rubbish!!!

  • Eiji Kean

    I just bought the Sony Xperia Arc S 2 weeks ago. I work fine for few days. Then it start to reboot itself without any reason. The symptom was the screen starts to beam and go black out then it start to boot after 2~3 seconds. My godness..!!

  • Zahidur Reza

    WTF? I bought the phone around 5 weeks ago…was working flawlessly. Until yesterday when it restarted randomly while it was placed on my desk and guess what…today morning it did the same when I just pressed the home button to check the time…how does this happen few weeks in everytime? also I noticed the back part being a little warmer than usual when it restarts…..sucks.

  • Delli B

    Mine is rebooting every 5 minutes.

    I’M BEING DRIVEN INSANE.

    This is not funny Sony. Not cool at all

  • Māris Seimanovs

    It’s not just Arc. It’s now also Neo V and Live with Walkman. Maybe Android is the problem? Hope Android ICS will fix that.
    http://talk.sonyericsson.com/message/135514http://talk.sonyericsson.com/message/135518http://talk.sonyericsson.com/message/91353

  • Dextoh94

    this really suckx . my phone can just get stucked at the screen i am at randomly and i
    have to take out the battery or it will just stay there . it also reboots 4-5 times a day .
    lost faith in se .

  • Malaka Pethiyagoda

    lotsa,

    damn correct man, my xperia Arc gets heated and rebooting when even not doing and resting in the desk… its awful… kills the brand loyalty… I didn’t have any phone so far other than the Sony Eric. so annoying and disappointing…. Please somebody help with the solution….

    Mpetlk

  • P1ssed off

     I’ve had the Arc since launch without any problems. In the last week, I have been getting random/continuous reboot problem. I had enough today and backed up my contacts and did a factory reset. I’ve not had any problems yet.

  • Rekounas

    I have reboots, locking, black screen, issues on my X10.  The 2.3 upgrade helped a lot of things out, but left way too much SE stuff behind.  I am going with Samsung Nexus phones from now on.  The X10 is a piece of garbage and the last time I ever buy an SE product again.  Feel like a sucker for getting on a 3 year plan, but the second it becomes reasonable to get out of the contract early, I will.

  • Darklift

    Have exactly the same problem. But for me it only occurs when the display is off and the phone is on a Table. So, it might be a display problem. 

  • Maurits

    I switched from SE to Samsung. Got a Galaxy S2 and have the same problem.
    Read a lot about this on the web and noticed also HTC desire is rebooting.
    Probably it has something to do with android itself. Maybe some background process
    running which causes the reboot…

  • Bongokader

    Hi,
    The same for me, but the issue starts after upgrading to android 2.3.3. The X10 reboots randomly in a midle of a task (call, battery charging, taking files from computer) and the worst is it keep rebooting untill i remove the battery. RIDICULIOUSSSSSSSSSSS
    My two other coleauges with the same X10 model don’t have this bad behaviour.

  • MT64

    Hi All,

    I have been having the same problem with my Arc rebooting
    for no reason, it has been in the repair shop twice were they have tested it
    and they said they cannot find any faults with the phone. Their answer is it must
    be software/apps that I have downloaded that are causing the reboots.

    I am now recording what I was doing with my phone when it
    reboots (it also reboots when I’m not using it/standby). So far the common denominators
    are:

    ·        
    Battery has less than 30% power

    ·        
    Using the internet/data down load with low
    battery power

    ·        
    Using Android Market again with low battery
    power

    Could it be the Google Android UI linked with low battery
    power that’s causing the reboots?

    Any ideas gang?

  • Noemail

    I have a brand new xperia ARC s , the first thing I did after I bought the phone was to update it as it it said a new update is available I updated t4.0.2.A.0.42 via the Companion, I can’t say if the previous version was stable or not or whether it is a hardware problem but the phone keeps rebooting intermittently

  • Ry2528

    I was having this problem but the 2.3.4 update solved this issue !!! my arc is working perfectly fine since the update !! not a single reeboot !!!

  • M_dream

    My wifes xpreia mini is also rebooting a few times per hour. My 3 year old iPhone 3g is 100x more stable than this Sony / Android crap … I just wanted to give back sony and Android a fair chance after using too many apple products. Well I think I will be back to the apple route, thanks  a lot Sony / Google, I don’t feel guilty about paying more for apple goods, anymore…  

  • Swaritdon

    xperia x10 restarting even when its 70% charge… i tried to calibrate the battery then too the problem is there… Dint expected this from SE/.. :(

  • MT64

    Down loaded the Advance Task Killer app and I have not had a reboot in 6 days :-)

  • Jepper

    My xperia ARC started rebooting at drops from less than 3 cm on the table.
    I found a thread suggesting removing and reinserting the SD card, and it worked … for now.

  • http://pulse.yahoo.com/_MK4EAMOJ5P7CQRFAMSKSHS2D34 Daryl

    I have the Xperia 10, and it reboots like crazy.  I was going to get the Arc as a replacement through my provider, but now, I guess not after reading all these comments. 

    I also did some more research on various phones, and I came across a line that was written something like this for the LG Optimus 3D “This phone does not suffer from random reboots as a result of the RAM flushing out unusued programs like so many other Android phones do”.  So maybe that is the problem, and not a bad motherboard solder joint or excessive heat. 

  • Dirkvis1968

    i had the same with my xperia st15
    apparently i fixid just by putting a peace of paper between the sim card and the phone
    it never rebooted again
    could a sim card be to thin?????

  • Ricardoschiller

    I had the same problem with my new Xperia Arc S. I googled a little and found a post saying that it was a battery connection problem. And it was! At least i’ve got my arc s working without rebooting since then.

    The solution is to place a small piece of paper on the side of the battery opposite to the sim card. Basically pushing the battery up against the connectors. And that is it :). If you open the phone you will notice that the battery is just that little loose. The pupose of the piece of paper is to fill that very little gap. Make it so, and enjoy!

  • Teo

    I’m using Xperia ArcS with software. 4.0.A.0.42
    And I’m expiring issue with my display. After I made a call dispaly stay turned off, even if I push or hold the power or home, or other buttons. If some one call me The phone is ringing, but I’m nit able to see who is calling or to answer the call. Please, Help me!

  • NiceSolution

    See: http://talk.sonyericsson.com/message/80718#80718

    There are a lot of issues with reboot, however a simple solution to the bump issue may be that the battery is simply not tightly connected. Use a bit of paper. Seems to help.

  • kiwi..

    Ive been having issues deleting my pictures. It says there is a scroll thing that you click and then click delete but I don’t even have that button? :S

  • Kamarulevo

    yes me too,i have tried to change the batery to a new one,but still the rebooting happen..mine is x10

  • Ugabansarah

    im having a problem with my sony xperia arch15i bec.my pictures are automaticaly deleted everytime,and my gallery says that”there are no items in your collections”it didnt seems right because i have a manny stollen pictures there in my gallery.but it says that i dont have; (   darn it!@76894198be2a84fcad771f837af9700d:disqus .was it called REBOOTED also? :(

  • Joeyjames25

    My experia hd keeps deleting my browser history at random times. Twice this has meant that I have to resign into fb as well, but not always. Has anyone else had this problem?

  • http://www.facebook.com/quintilio Rodrigo Quintilio

    I am facing a similar issue with my brand new Arc. I have it for jut 1 week. While playing Gameloft games I noticed some kind of Reload where the game somehow freezes for a second than I see the game splash screen so it go to the pause screen. All this happen during gameplay. Also the bluetooth connection freezes and come back. I also noticed while connected to the wifi and downloading stuff the connection breaks and it connects again, like the entire phone is “reloading” but it does not poweroff, just stuff stop working and come back working again. I did not noticed any signs of slowing so I have no Idea about whats happening. I updated the phone just after I powered it the first time to 2.3.4.

  • Dybmowst

    I’m not so sure, my battery is tighter than a mouses ear … and it still reboots, I have taken the rear cover off and moved the battery in all directions (and forcably too), the phone does not switch off!!

  • Dybmowst

    you may never get one then!!!

  • http://www.facebook.com/snip3r SherOn Bala

    i agree with you. I feel the same way. I have all sony products. They give you 2 updates per phone then come out with a new phone. What the fuck is that. NO matter. Im moving to samsung now. IM disappointed in you sony.

  • Enrique

    Well, two months ago i bought my brand new latin american Xperia Arc LT15a with the latest update, 2.3.3 (2.3.4 is not available for the lt15a (latin american) ), the thing is, it runned perfectly and today, after two months it randomly rebooted, it’s the fist time this happens, i started looking for an answer and i figured out that many people had the same problem, i read something in this forum tha said Skype and whatsapp could make the phone unstable, and i realized that skype was updated 10 minutes before the reboot issue, so i uninstalled skype and it hasn’t reboot, i will be checking the phone anyway but i think that was the problem, the skype thing. ( sent from chile, latin american )

  • DeXie

    I agree with the battery issue. I am having this restart problem for quite a few weeks now. It did happen once before but somehow settled by itself. Now it is totally driving me nuts. 

    Today i had no restart for about 17 hrs but then when battery turned below 20%.. i had three restarts in half an hour. 

    I would also add that the ARC is a magnificent phone. The battery life, the speed and the UI, the camera, everything is great. Just this random rebooting is making me sad as i have to use another phone rather than the arc most of the time. I hope we get some solution to this issue soon. :-(

  • DeXie

    And it never restarts while being charged.

  • Why??

    The Xperia Arc is absolutely brilliant except for this one flaw. I’ve always been a fan and its pretty disappointing how close they come to perfection but mess it up

  • Muffindell

    Hey, I’m on O2 and I have the same problem!

    I’ve read that uninstalling McAffee may help, so thats what I’ve done today.
    I’ve also switched back to GSM (G2) this helps enormously with battery life (I
    can can 7 days without charge), no reboots yet since I’ve done this. I’ve had
    the same reboot problem on the previous firmware build and the latest. The other
    thing that I and others have noticed is the problem also seems to happen when
    the signal drops out or is very weak. SE need to get to the bottom of this
    before they bring out ICS for the RAY.

    P.S. just checked phone, rebooted while in pocket, I don’t know how much
    business I,m losing cos of this, I’ll have to take the SIM card lock off……
    Grrrrrrrrrrrrrrrrrrrrrrrrrrrrr

  • Nat

    My SE xperior 10 was displaying random re booting cycles over an hour or so I could not turn it on. I had it sent for repair they told me it was a battery issue so i purchased a new one for $60 only to find when i got home the problem was not fixed at all…so i sent it back once again now they are saying they have to replace the motherboard. I would just be happy with a new phone to tell the truth as it has not been a good phone would never buy SE again

  • oi71

    same problem with my ray. used only 2 weeks.

  • Carl76

    had the same problem with mine back in June last year (SE Arc) so I found an app that was already pre-installed on the phone that made the fault occur almost 90% of the time (in my case it was the navigation app) after running it for 10 minutes or even longer (it would not restart while the app was running) however after closing the app down and setting the phone screen black (into standby mode) the phone would turn its self off after 5 or 10 minutes. Armed with this information I sent the phone off to the repair centre with the information on how to re-create the fault. At first they ignored the information and could not get the phone to restart or turn its self off, so I called them and told them how to recreate the fault and it worked, they replaced the main board and I’ve never had a problem since despite the huge amount of apps I now have running on it (Whatsapp & skype are fine to name two!)

  • http://www.facebook.com/profile.php?id=1086984783 John Esposito

    lets all fill a law suit against SE to get our money back or a proper working phone! this all thing is a huge scam !

  • Aymanmoawad

    i tried this , and it works

  • Aymanmoawad

    my battery was tight , but still i tried it and it worked

  • Coombzyx

    I have the xperia play and it reboots awell on the slightest bump possible , anyone actually know why this happens ,.this has upset me because.i cant even play a game for 50 minutes without it rebooting if i bump it against my other hand?

  • Mashonganyika Alex

    This sucks guys, got a brand New arc S And it’s rebooting anytime

  • Woalong_it

    nó tự động reboot lại khi bật wifi

  • Fernando_everts

    The reboot issue is in the neo v too.

  • http://twitter.com/swaroopchowhan swaroop raj chowhan

    even i’m facing the same problem. but when i tried using my XPERIA ARC without the sim card the phone worked great without any problem. but whats the use of using a phone without the sim card where u dont get any calls/msgs. i have given my cell for the service centre to solve the probelm but everytime they just reinstall the android software and they give me but the problem dint solved yet.

  • http://www.facebook.com/iwan.jirkuv Iwan Jirkuv

    My XPERIA ARC S – Problem happens only when attemting to connect my wifi network.
    And it wont fully start until battery is out for long time or out of reach of any connectible wifi network!

    How come SE doing nothing about this serious issue?! Am not alone to be pissed!!!

  • Sosh

    Same problem on Arc S (ICS)

  • Rumesh Bandara

    My arc s is only 2 weeks old and I’m facing the same problem. I didn’t update it to ICS and installed some games from gameloft and some applications from google play.
    Following are the list as I can remember.
    1)Tuner – gStrings Free
    2)GT Racing: Motor Academy Free+
    3)Brothers In Arms® 2 Free+
    4)Real Football 2012
    5)Men In Black 3
    6)PocketCloud Remote RDP / VNC
    7)ConnectBot
    8)Talking Tom Cat Free
    9)Talking Tom Cat 2 Free
    10)Talking Cat
    11)Talking Ben the Dog Free
    12)Talking Tom & Ben News Free
    13)Talking Pierre the Parrot Free
    14)3D Need For Speed

    But I tried factory installed game which is Let’s Golf! 3 and when it’s loading phone leads to kind of a stuck situation. So I switched off the phone and switched on. So I don’t know sometimes this might be the cause. But also I doubt some of the apps and games installed by myself could leads to this behaviour.
    **But I noticed something when I’m getting more voice calls restarting happens. Sometimes during a call or after a call. When I’m not getting much calls it’s not restarting I guess, not 100% sure though. (my previous phone was a xperia ray and it was given same behaviour)

    I tried followings but still no luck.
    1)Format the SD card first, remove the SD card and sim. Finally reset to factory default settings(didn’t install any app or game after reset)
    2)Place a piece of paper to tightned the battery (lot of users have the battery loosing problem but in my case battery is tight enough but still I tried)
    3)I tried to repair using PC companion and SUS but both are leads to update to the ICS. So I didn’t do the update after refered this - http://talk.sonymobile.com/thread/35431
    4)Finally I went to claim the warranty. Now waiting for an update from them. I’ll let you know once I get it back 

    Also I didn’t try following options.
    1)Switch off the wi-fi (Some users metioned they have problem with wifi but in my case even I’m not using wifi it still restarting)
    2)Change operation mode to GSM only from HSDPA/GSM mode
    3)Remove only SD card and try
    4)Remove only SIM card and try
    5)Update to ICS (The best option would be to hand it over to a sony repair center otherwise you can’t go back to GB officially. If you flashed that could leads to warranty issues. Also after ICS update you can’t corner the problem wether it is a OS problem or a HW problem)

  • realbanda

    So what is the status now? Did you try the repair or tightened the battery with a paper? Bcos I’m facing the same prob here.

    My arc s is only 2 weeks old and I’m facing the same problem. I didn’t update it to ICS and installed some games from gameloft and some applications from google play.
    Following are the list as I can remember.
    1)Tuner – gStrings Free
    2)GT Racing: Motor Academy Free+
    3)Brothers In Arms® 2 Free+
    4)Real Football 2012
    5)Men In Black 3
    6)PocketCloud Remote RDP / VNC
    7)ConnectBot
    8)Talking Tom Cat Free
    9)Talking Tom Cat 2 Free
    10)Talking Cat
    11)Talking Ben the Dog Free
    12)Talking Tom & Ben News Free
    13)Talking Pierre the Parrot Free
    14)3D Need For Speed

    But I tried factory installed game which is Let’s Golf! 3 and when it’s loading phone leads to kind of a stuck situation. So I switched off the phone and switched on. So I don’t know sometimes this might be the cause. But also I doubt some of the apps and games installed by myself could leads to this behaviour.
    **But I noticed something when I’m getting more voice calls restarting happens. Sometimes during a call or after a call. When I’m not getting much calls it’s not restarting I guess, not 100% sure though. (my previous phone was a xperia ray and it was given same behaviour)

    I tried followings but still no luck.
    1)Format the SD card first, remove the SD card and sim. Finally reset to factory default settings(didn’t install any app or game after reset)
    2)Place a piece of paper to tightned the battery (lot of users have the battery loosing problem but in my case battery is tight enough but still I tried)
    3)I tried to repair using PC companion and SUS but both are leads to update to the ICS. So I didn’t do the update after refered this - http://talk.sonymobile.com/thread/35431
    4)Finally I went to claim the warranty. Now waiting for an update from them. I’ll let you know once I get it back 

    Also I didn’t try following options.
    1)Switch off the wi-fi (Some users metioned they have problem with wifi but in my case even I’m not using wifi it still restarting)
    2)Change operation mode to GSM only from HSDPA/GSM mode
    3)Remove only SD card and try
    4)Remove only SIM card and try
    5)Update to ICS (The best option would be to hand it over to a sony repair center otherwise you can’t go back to GB officially. If you flashed that could leads to warranty issues. Also after ICS update you can’t corner the problem wether it is a OS problem or a HW problem)

  • Sam

     

    I have Sony Ericsson xperia arc and suddenly the phone started to reboot itself, im assuming its low memory to load the OS. now, i have important data on the phone internal memory and im desperately trying to retrieve it somehow. Is there a way to start up the xperia Arc in safe mode and delete some apps to free up memory? OR should i open the phone and disconnect some hardware maybe this will free up memory??
    What should i do, what do you suggest? I am willing to do the impossible to have it up and running so at least i get my data backup!!!

    PS i don’t want to use the pc companion and flash my ROM coz it will delete everything

  • Re@lBanda

    Hi Guys I found the problem and restart issue solved in my Arc S. 
     
    In my case I changed the “Network Mode” in “Mobile Network Settings” to “GSM only” and since then my phone is working wihout any problem. Not a single restart even when I’m playing heavy games like Asphalt 6: Adrenaline and NFS Shift. Greatly running with ICS as well. It looks like there is a HW problem in SE receiver I guess. Sometimes this solution might not work with your handset because it may be related to your country as well I think. BTW I’m from Sri Lanka.
     
    So give it a try guys… 

  • Snoopy

    Here is the solution to the auto reboot problem:

    http://xperia-arcs-auto-reboot.blogspot.com/

  • http://www.facebook.com/rex.cruz.75 Rex Cruz

    hi guys! i need your help please, i have an experia miro then i forgot my pin code and i can’t access my phone.. what should i do to unlock it? thanks…

  • jitesh

    My phone soney Xperia arc is rebooting itself me phone is rebooting itself continuously what should i do ???

  • SE ARC LT15

    i have the same problem. it doesn’t even come the home screen. this happened suddenly after taking a picture. i would hate to loose this phone. it served me well…best part is the outstanding photo quality,

  • http://www.facebook.com/alice.guarin Alice Guarin

    I have the same problem with my Xperia Ray.. It reboots on its own every time any call ends.. :’((
    Don’t know what to do.. I love the features but the reboot thing sucks.. ;c

  • Matthew Uffindell

    It seems that the Xperia Ray has a problem. I had a similar problem to yours, dropped calls, signal disappearing, freezing and reboots, despite doing exactly what SE told me to do (inc updating to latest firmware). After returning it to the O2 store for the second time they snet me a Xperia S as a replacement FOC. This phone has behaved perfectly from day one (about 8 months now), So it goes to show the Xperia Ray really does have a problem, otherwise upgrade to top of range phone FOC and without asking.

  • MJ

    Omg please please help, I have an Xperia J and it’s pretty new (November 2012 ish) suddenly today it has started rebooting non-stop! I have no time when it turns on to do anything as it only remains on for about a minute and then freezes, the screen goes black and it restarts. It’s utterly useless. HELP. Seriously get people on this right now. I need my phone. Fucking fix this, tell me what to do.

  • Mitsui

    it’s d same with me…now my arc S always restart…even now…and it makes me sick!!!i dont know how to fix this….!pls…help!!!huhuhu…

  • Sikandar-e-Azam

    when i switch on experia bluetooth why dos it restart again and agian …. how can i control it ….

  • zahi

    When I insert a SIM card into my phone, it always reboots after it finds
    signal. So I could be in airplane mode, but when I disable it, the
    phone reboots just after it finds signal!My phone is xperia x8..can anyone help me please??

  • hanncy

    This phone is simply Crazy. Been to repairers shop three times in 2weeks My phone restarts nothing less than 4 times in a day, at times it ends up not even coming up again until been flashed. Mehn it hectic using this phone, this is not my first SE phone, and I just wonder why sony phones always have complicated issues difficult to deal with.

  • Nishant

    fter reading the forum trying out stuff, experimenting, re-installing, upgrading/downgrading…. here is what i found. At least on my xperia arc i can re-create the issue 100% of time. Every time the phone goes into GSM mode instead of CDMA it just re-boots. The settings-mobile networks…. i changed it from “gsm/wcdma preferred” to “wcdma only”. putting it on “GSM only” makes it goes into cyclic re-boot which you can come out using SUS (sony upgrade service). Mostly yhe phones are on setting “gsm/wcdma preferred”, so when one goes into area with weaker signals the phone tries to move from wcdma to gsm and bam!!! re-boot. Also swithcing on blue-tooth makes the phone go into gsm mode and again …reboot.

    I have put my phone to WCDMA only setting and its been 2 months without a “random” reboot. This works both on 2.3 and 4.0. currently the phone is on 4.0 official release without any problem.

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