Xperia Z2 owners reporting issues with gaps in chassis and overheating with 4K Video

by XB on 08/04/2014

in Problems, Xperia Z2


Xperia Z2 gap_2The Sony Xperia Z2 launched in Singapore last week and it seems that since then some users are reporting on a couple of issues affecting their handsets. The first involves a small gap between the front panel of the handset and the aluminium frame.

Typically it is most noticeable in the top right section, almost as if the glass has not been aligned properly. The issue appears to be more noticeable for those with white handsets, hence the large number of photos from white Xperia Z2’s below. Owners have been worried about whether these gaps causes any problems with the water resistance of the handset.

The other issue relates to overheating when recording 4K video, which sometimes can lead the camera application to force close. Sony is investigating both issues and provided a couple of statements below. Let’s hope these issues get ironed out ahead of a broader launch in the coming weeks.

Sony Mobile Singapore’s official statement on Xperia Z2 overheating issue:

We are aware of some users encountering issues when shooting 4K video for extended periods. Shooting movies in high quality 4K resolution can make significant demands on your phone’s processor and battery life, as well as phone memory. Therefore for the best experience, we recommend you install a high capacity SD card (Xperia Z2 can take a card up to 128GB) and shoot 4K video in short bursts of no longer than a few minutes at a time.

Sony Mobile Singapore’s official statement on Xperia Z2 gap issue:

We are aware of some users’ concern on the waterproofing capability of the Xperia Z2 due to the presence of gap(s) and are currently looking into this issue. In the meantime, users who wish to [sic] may bring their Xperia Z2 to any service center to have our staff conduct a water resistant test.

Xperia Z2: Users reporting of gaps between the front glass panel and frame (typically in the top right)

Xperia Z2 gap_1

Xperia Z2 gap_2

Xperia Z2 gap_3

Xperia Z2 gap_4

Xperia Z2 gap_5

Xperia Z2 gap_6

Via HardwareZone.com.sg.

Thanks Ben!

  • http://www.sosherz.com/ Nicolas

    What about z2 screen acting crazy without any touch (like a water drop over the screen..).It happens to me several times now.. Very frustrating, I hope it will be noticed and fixed ASAP by Sony

  • Stéphane Garcia-Damien

    Crazy screen? same that z1 ^^ welcome

  • xperiafan324

    Do you mean that water drop acts as touch input? Capacitive touchscreens work through very small electric currents that our fingers make with the digitizer, salt water, being conductive could produce a touch response on the screen.
    But I wouldn’t take ANY chances with a new premium flagship. You really should take it to a Sony Center and consult them about any possible flaw in your specific handset, they could explain it better anyway, also ask them to conduct same test on another z2 to see if what you’re experiencing is normal or not.

  • xperiafan324

    Let’s hope that these are just isolated launch batch issues, and that anyone with a gaping phone or overheating issues, gets a grade A replacement.

  • rick23ro

    Same issue with my Z1 Compact, on the side where aluminium and plastic frame join I have a space, I think my phone isn’t waterproof and dustproof… premium phone my ass…

  • theskig

    Same on Z. Looks like when you have sweated hands or the screen is wet. Lock the phone, do a fast clean of the screen (on your shirt for example) and it starts work normally.

  • timothy chan

    noticed the same thing on my z1… submerged into water before without issues….

  • Sony

    Sony response: we dont recomment to put the phone underwater and recording 4k videos. But of course, you have paid for this. Make.bullshit.

  • Julio Spinoza

    Seems that Sony has a success rate like Microsoft with their windows system, one good one bad. I use to have the Z and exactly the same with the flaps and screen and with my Z1 everything is Ok. I will wait for the Z3 instead.

  • Stephen

    wonder if this is fault that was holding up manufacturing?
    and therefore the limited number of handsets

  • FermentedDischarge

    Sigh, I was hoping that this one wouldn’t have the same issues as my Z but it looks like all the issues including the phantom touches and gaps are still haunting this line of phones. Really sad, I really wanted to like this one.

  • Battal Aljadei

    Sony Mobile’s Creative Director Kurozumi Yoshiro called the Xperia Z2 Sony’s flagship model for the first half of the year.

    since there’s some delays and some issues with Z2, i’ll wait for the Z3, because the fist half of the year’s finished and we are on the dawn of the second half .

  • Timbo1

    This is why I wait a few months to pick up a newly launched device so the manufacturer can clean up an defects in manufacturing. The first batch almost always has more lemons than not doesn’t matter who makes the device. 4K recording warming up the processor, duh! Nothing a little software update won’t fix, especially when Sony releases Google.s fix for the camera bug in Kit Kat and gets better drivers from Qualcomm.

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  • Colby Leong

    Huge issue with the back panel of the Z, when it heats and later causes lifting with the back panel and the phone. It’s too bad because there wasn’t an issue like this in the Z1, and you’d figure between the two major flagships with waterproofing it’d be the S5 having the issues and not Sony.

  • kunzlek

    Sony is definitely loosing it. Z1 is self cracking, now Z2 is playing up already.

  • [A]dri[A]n

    This the very reason you wait a few month’s. Like, who buys something at launch? That’s just asking for trouble.

  • Art1318

    I live in the US and have been waiting to hear of this phone coming my way, but with Sony purposely ignoring one of the biggest cell phone markets in the world combined with these bad reports maybe Sony really isn’t worth the wait.

  • Danny

    rather than the Z3, maybe it’s the Z2 Ultra, phablet as Sony Flagship in the 2H of 2014. that would be awesome. I hope it’s 6.4 to 7 inch screen. packed with all the great features and specs of the Z2.

  • Danny

    THEY SHOULDN’T BE MAKING IT IN CHINA! IT’S RUINING THEIR PRODUCTS!

    shut down the manufacturing plants in China, move production back to Japan, please.

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  • rygarto

    Shooting 4K video is likely to exceed the heat dissipation specs of the phone, since I managed to generate an “overheating” message by shooting about 30 minutes of 1080p60 on my Z2. As far as I can tell, there isn’t a visible difference unless you own an above FullHD screen – and the phone’s 1080p video cannot really compete with a dedicated camera/lens combo. If you really want that quality, get a DSLR/MILC or even a good HD camcorder and you’ll get better results.

  • Harkamal Singh

    You are just unlucky…stop whining about the brand.

  • jag

    6.4 is enough or bigger screen in the same package of Z ultra. Waiting for the Z2 ultra too!! Gonna but this right away if it satisfy my expectations. Lol

  • Timbo1

    of course! A cell phone camera is never meant to replace a dedicated camera.

  • pureview

    ooopsss.. their turn.lol

  • Dante

    Apple is made is China, and their products have good quality. China has great manufacturing companies, whether Sony outsourced a crappy company to build their products is their choice. it has nothing to do with the Country. Stop bashing China, the media has brainwashed you

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  • me

    It isnt an issue with sealing if you understand how the phone is sealed. The phone uses adhesive and the sealing point is the glass panel to the frame area . There fore sony didnt advise using it in salt water because the salt will react with the adhesive compared to silicon type of sealing which will bulk up the phone.

  • kanazai2001

    what the #$%^&**.. i guess sony xperia chief engineer has to resign!!!
    what for of buying it if it only can rec few sec –> few min of 4K video??!?!

    the front & rear panels issues still haunting the Z series?! my Z front & rear panels lifted up coz by heat & the service center couldn’t resolve it… and my Z lost the waterproof feature…

    i upgrade my phone every year since x10 till Z… with the poor support of my Z incident, i won’t go for any high end phone except they have solved all the engineering issues..

  • The S ™ – S the Sixth sense

    Most of the time after couple of minutes I put my Xperia Z into water, there are some dews inside the lens cover which is made from glass I believe. And it makes the photo taking a trouble, the dews obstruct the lens view and caused blurred pictures.

    And, right now my XZ is resting on the shelf waiting it to be brought to service center. Recently it shutdowns and turns on by itself repeatedly due to the power button error. A slight touch to the volume up rocker will functions as power button, while the power button doesn’t work at all.

  • Michi Fus

    Crazy screen? like SP! welcome xD

  • http://halfofizzaiko.tumblr.com/ Izz Aiko

    Here are my issues so far regarding about the Xperia Z2 after 2 days of usage.

    1) Lockscreen : song widget does not update music consistently once you pressed next/previous. Tap-to-wake function does not respond all the time. Either I have to wait after a few seconds, then it works. Swipe to unlock does not function quite well. Sometimes, I had to swipe a few times in order for my phone to be unlocked.

    2) Speakers : in terms of Walkman app, some music played had the speakers went from stereo to mono to stereo while I’m typing or multi-tasking. At some point of time, the notification tone is really soft.

    3) Typing : i encouraged everyone to TURN OFF vibrate on keypress because your fingers are going to be super numb while typing as somehow, the device… vibrates like a vibrator. Seriously, I’m not kidding. I was wondering where did the emoji go until I hold the enter button on the keyboard.

    4) Screen : some of the users have reported about the dead pixel issue. For me, I haven’t really experienced it but somehow when you touched the screen at certain times, there will be this stupid purple circle indication on where you’re pressing on. It really annoying actually. Maybe I need to recheck the settings. :/ Also, the screen is super sensitive! I realised while I was on the phone making a call to the customer service center, your cheek tends to press the dialer keys.

    5) Camera : I don’t know whether is it me or the rest experienced it as well but the front camera and back seriously got issues. It somehow processes your image to make it perfect. A soft skin effect, I think despite having the HDR, image stabiliser OFF and using the manual/superior auto modes. I strongly hope SONY will improve the image quality and its capabilities and bugs through a software update in the future. Ironic to know that Apple is using Sony Camera Sensors and Lens and it delivers good quality under 8MP.

    6) Hardware/Design : I realised that I’ve too experienced the gap issues that many of the users have reported. Hopefully, I could get a 1-1 exchange because it may affect its waterproofing and dustproofing capabilities as mentioned. Thus, I haven’t test it underwater yet. Also, the device tends to heat up by itself even after charging through the magnetic dock or even under heavy usage. Heat is noticeable at the rear panel. But what can you expect – it’s a premium thin device with horsepower hardware components and processor.

    PROS experienced so far:
    1) Very fast device. I am able to multi-task without any issues.
    2) The battery lasted me more than a day despite heavy usage. Of course, don’t expect much battery life if you’re stuck on your phone all day. Obviously, you have a life. Don’t be an addict, go do something and so.
    3) The audio quality on this phone is superb (Sound effects ON) and it’s stereo speakers are amazing on this thin device.
    4) Good WiFi signal.
    5) The device is very sturdy in the hand so I haven’t even dropped it yet. It also provides you with good grip.
    6) Screen is gorgeous while watching movies and videos.
    7) Great camera.
    8) Hands down the best looking device and is on-par with the HTC One M8. I had eyes looking at the beauty of this phone (I am using the White model by the way)

    NOTE TO CURRENT OR FUTURE XPERIA Z2 USERS:
    - Please get a magnetic charging dock to charge your phone. It’s amazing. Not hassle of taking out the fiddly flaps. Although some covers won’t allow the use of magnetic charging.
    - It’s a very beautiful device all around.
    - It is not as light as Samsung GS5 or the iPhone5S but hey, you won’t likely to drop the phone easily. (not guaranteed)
    - Get a screen protector! Never scar a beauty with scrathes.

    So here’s my feedback, have a good day!

  • Pavithren Pakianathan

    They should be made in malaysia like they used to be!

  • Swapnil Bangar

    uncheck glove mode.

  • Actman

    You do not know the politics in Malaysia. So please do not comment further on this. If I’m the CEO of SONY I’ll moved out from MALAYSIA for god’s sake!

  • Alfino Setya

    Z1 doesn’t have issue like that, Should I buy the band-aid phone? Sony you break my heart :-(

  • Actman

    Totally agreed… I brought a DVD player from CHINA 4 years ago and now it still works perfectly without giving me a single problem. Not to mentioned Ps4 still…

  • lol

    5) Camera : I don’t know whether is it me or the rest experienced it as well but the front camera and back seriously got issues. It somehow processes your image to make it perfect. A soft skin effect, I think despite having the HDR, image stabiliser OFF and using the manual/superior auto modes. I strongly hope SONY will improve the image quality and its capabilities and bugs through a software update in the future. Ironic to know that Apple is using Sony Camera Sensors and Lens and it delivers good quality under 8MP.

    then suddenly, 7) Great camera..BOOM

  • Bob

    Ffs and I thought the Z2 was the perfect phone…

  • Husam

    the same thing happened to mt Xperia Z… i took it to the service center, they replaced the “Flex Cable” of the power and volume buttons, not it’s as good as new…

  • http://www.sosherz.com/ Nicolas

    It’s not enabled. I also noticed screen reaction when finger are very close to it (but no touch is done)

  • http://www.sosherz.com/ Nicolas

    There is no water over the screen, I had xperia z and z1 before so I recognize when it’s a.weird issue.

  • http://halfofizzaiko.tumblr.com/ Izz Aiko

    Because no doubt, it’s still a great camera but not a perfect camera. ;) it still has issues… Now you understand?

  • http://www.sosherz.com/ Nicolas

    U’re right but it’s a demo only usage as Sony send me it for 1month as a loan. (sorry for my poor English guys..)

  • Rustam Mammadov

    Also Z1 havent phys issue as z2. I thought z2 the best smartphone….@

  • http://www.sosherz.com/ Nicolas

    Oh, it’s called phantom touches all right.. Did sony correct that on previous model (I never had those issues before z2)

  • jake

    Apple have scratches on open box iPhone 5 .

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  • Mac

    Issues No 1 and 4 is same with my z1 compact after 4.4.2. And bluetooth is very bad at every point..

  • rygarto

    I agree about the magnetic charging dock – it’s awesome, and came with my Z2. I recommend even getting a separate magnetic charging cable for travelling.

    As for the camera, I haven’t noticed any “skin softening” in manual beyond normal image processing that every camera does on its pictures. (note, all cameras process pictures to make them presentable, the question is how much you can control this process). Turning on “Soft Skin” effect produces noticeably softened skin regions as expected.

    I’m also running the latest update 17.1.A.2.55 which came out just days ago – was supposed to improve some camera issues. Check if your issues are still present with the update.

  • Sumo

    Well looks like Z2′s got some issues… a bit like when Z was first released. But hey… Z2 is still the bomb if you ask me. Hopefully Sony will fix the issues… no wonder it isn’t released widely… I guess Taiwan and Singapore are guinea pigs eh? Just kidding… but that by the time folks in other Asian regions as well as US gets the Z2, problem should be solved.

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  • pixlas

    Is there an issue?
    Do you know how many mega bytes a 5 min video in 4K will consume?
    I agree that it is a bit annoying but none of my videos in FullHD are above 2-3 minutes beacuse they get too big to handle and also…. quite boring to watch. Hey, that’s my family :)

  • pixlas

    3min and 40 secs adds up to: 1,4s GB !

  • Colby Leong

    How does the Note III do while filming in 4K?

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  • Jobs

    One of the biggest cell phone markets in the world, and also the hardest controlled market by operators. You, the customers, empower your operators to the point where they can control who sells phones in the market.

  • rygarto

    Mac, Bluetooth improved significantly for me with 4.4.2 update 17.1.A.2.55 (the first Z2 update); on the initial release version 4.4.2 (17.1.A.2.1) I had to use NFC to reconnect my SBH50 handsfree after turning it on.

    Izz Aiko, can you confirm your firmware version?

  • rygarto

    Tell that to people whining they cannot record more than a few minutes of 4K video at a time ;)

  • WiNz

    same with my xperia s ^^.. got replaced under warranty.
    to capture which part of the screen get ‘touched’, turn on ‘Show touches’ in Developer options.

  • qqqqqqq

    Let this be a warning for all; never preorder/ buy the first batch.

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  • fun

    4k overheated? Do underwater filming…. Waterproof remember? Watercooled filming made by sony its a feature and the gap is intended for quick repairs when you need to place your tools between screen and edge to disassemble the phone its a feature!

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  • Prateek Bhanushali
  • giri1in

    I had Xperia Z, even 1080p recording used to warm up the phone, not at all surprised….
    Current mobile technology is not yet ready for 4k or even 1080p display screens….all phones heatup and battery life drains….

  • DPR

    Issue 4) happens on my Xperia Z1 Compact when I have Glove mode on. Try disabling it, maybe it will help with the sensitivity issue that you’re having as well.

  • Very true. I got an Xperia Z from March and it had a camera problem. Dots kept appearing in my camera lens. I took it for repair they changed the camera unit and it went away. However, it started appearing agian a month later. Fortunantly, it got damaged by water. So I got a replacement and it has no problems what so ever.

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  • Mac

    My glove mode (z1c) doesn’t even work, at least not with my gloves..
    But I have the screen issue without glove mode on.

  • Lameo

    Then go grab and fondle with iphone then. Sony isn’t for the types like you who are impatient.

  • Jumbo

    If ANY company has your way of thinking they’ll probably close down in a couple of days. Reason for most of the company in the world choosing China as the place for manufacturing is due to the low cost labor they have to offer. So if things were made in Japan, or let alone in the US… THINK HOW MUCH WE AS CONSUMERS HAVE TO PAY FOR THEIR PRODUCTS AT THE END OF THE DAY…. THINK MAN, THINK… (rolls eyes)

  • Gemc666

    not sound and limited to a few mins

  • http://halfofizzaiko.tumblr.com/ Izz Aiko

    Basically I think the high sensitivity of the screen is due to the fact that glove mode is ON :/

  • http://halfofizzaiko.tumblr.com/ Izz Aiko

    It’s the new one. – 17.1.A.2.55

  • http://halfofizzaiko.tumblr.com/ Izz Aiko

    By the way, I went to the Sony Service Center and enquire regarding about the issue I’m facing. I have to wait for 2-3 days for 1-1 exchange. Hopefully the new one I’m getting is better in terms of design.

  • stop being fanboys

    how about tell that to Sony who advertised it as an awesome camera and camcorder. All that dancing promo videos it had for z2. When its key selling point fails so miserably, how can users who paid for it be happy?

  • Lim

    If this phone overheats, just throw into the water.

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  • Mohammed Khired

    what ? you mean no sound ?

    are you serious ?

  • ryan

    i think i’ve damaged my z2′s processor/ram/whatever….I was playing asphalt 8 on it for about 30 minutes or so while travelling home and it got really hot..after i stop, i realise the phone became slightly laggy..even after it has cooled down, closed all apps…and i even rebooted it….now whenever i open an app like calendar…whatsapp or alarm..it doesnt feel as snappy as before, there is about 1 sec of delay :(((….should have just slept on the bus..

  • Mohammed Khired

    they should hire you…

  • Xperia

    So Z1 is the greatest Omni-balance phone of all the time :P …..R.I.P Z2 ….. Just 4 and half months left for Z3 :P

  • lightninglion

    When playstation 4 launched people had many problems, some people declared it DOA. But everyone knows sony fixed the issues, its the initial batch that had problems. They will fix the z2 too don’t worry.

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  • Mac

    I hope the bugfix, rolling this week, for my compact solves the problems.

  • Mac

    But for me it is not.

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  • aligamz

    The thing is, PS4 has a relatively long lifetime (5 to 7 years), so Sony has plenty of time to fix the issues that may surface along the road. Smartphones, on the other hand, have a lifetime of, at best, one year, so any potential fixes might come a little too late, or become completely irrelevant because Sony already launched a successor

  • aligamz

    The “it’s not a bug, it’s a feature” philosophy. Yeah, right…

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  • fun

    I do that with the z1 works well i love waterproof phones

  • xperiafan101

    lmao

  • Lee

    lmao

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  • pata nahi

    hehehe…lol.

  • pata nahi

    blur, same as 720p on z1.

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  • system.img

    Sound is recorded in the Note 3.

  • midnight

    Im using the z1 and while texting, the screen would go haywire n would type on its own n sometimes when im pressing an alpabet, it would detect a different alphabet. Also, the screen goes crazy with water droplets too. I cant use it in the rain or when theres water on the screen. Whats the point of getting a waterproof phone then? Anybody else experience this too?
    Nonetheless, I still love my Sony. XP and now z1.

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  • kenny Huang

    note 3 records 4k at a lower bitrate than z2. note 3 is believe is ~47Mbps vs ~55Mbps on the z2, so i think its one of the variables to contributes to the cpu load/heat

  • Colby Leong

    Could the waterproofing also contribute to the phone not properly ventilating the heat?

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  • The S ™ – S the Sixth sense

    I see, at first I thought it was the os problem from Sony because many users are experiencing the same problem.
    How much does it cost you? What do you mean by not as good as new?

  • Mansoor Elahi

    I don’t own Z2 yet, i own Note 3 and it gets hotter with small use and even sometime it gets warmer without any good reason. I have deactivitated Gallery and some other stuff who used a lot of battery.

  • Colby Leong

    I actually like the note series, I always felt that Samsung did a much better job on the notes than they did on their S-Series

  • Mansoor Elahi

    I like also Note series, had Note 2 and now Note 3. My only problem is quality. While mobile is good, plastic is still plastic. It may not be a problem for many, but i am very fond of beauty, design and stuff like that. Sony does almost always great job with design.

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  • Series of unfortunate events

    Hope they fix the problems soon, or I’ll wait for LG G3, for which the rumored specs are 5.5” display with QHD resolution (2560 x 1440 pixels), Qualcomm Snapdragon 805 SoC and Adreno 420.

  • Guest

    No don’t worry, it’s almost definitely the phone’s way to control CPU usage to increase battery life and make sure the components DONT get destroyed. It probably lowered the maximum clock speed for a while, so just restart your phone and all should be good to go. If it isn’t ok after that, you may need to take it to a Sony Service Centre :/

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  • Lunkz

    What the Fuck does the Device Test Group, before launching the Phone?

    Sometimes I think they don’t test the Phones properly, before finale release…

    It’s just a shame, for a very expensive Phone a shitty Quality Control…

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  • Andy

    With the Sony Xperia Z2, Sony is doubling down on what they do best in the mobile market – waterproofing and camera technology.
    And if you have decided to become a proud owner of this device, perhaps you’re in the market for a solid and beautiful protection case as well.

    http://9cases.com/2014/03/10-best-and-beautiful-sony-xperia-z2-cases/

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  • Nkansah Rexford

    I’ve heard all you said and I think they are on point. This is what I think:
    Unless the hardware being it camera or chassis or speakers or something like that isn’t literally broke that cause some of the inconveniences, then I believe most of the issues can be fixed via updates. Overheating? It still puzzles me why taking video should overheat the processor. I’m not a camera expect, but I thought games are what made phone overheat, but camera overheating the device, sounds weird to me.

    By the way, I don’t fancy stock android though, irrespective of how thin they might me. I get my z2, then wait for CyanogenMod to run their magic. Baaaaam, I’ll move to CyanogenMod quick.

    I’ve been using Samsung tab 10.1 more than a year now with CyanogenMod. Its really brought out the maximum best in the device, whiles people were always complaining online over issues like camera etc.

    As for the camera, if really there’s not way to prevent the overhearing, then I’ll carry ice block around. As for z2, whatever happens, I’m getting it.

    Can’t wait to take 4k video on top of table mountain.

  • hedelund

    The only problem they have is the workers jumping out of the windows

  • Pingback: [Beware] Sony Xperia Z2 Owners Facing Issues with Water-Proofing & Over-Heating

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  • OneToRuleThemAll

    I laughed way too much to this…

  • jack

    This is photoshop

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  • stoke

    I am having real problems with the throw function. It struggles to find my lg Tv.. My s4 was fine and also my tablet would for this reason I am looking for a s5 whiting to my Tv is a big seller for me. Shame because the phone other than being big is a good phone

  • stoke

    Sorry any1 tried this through a full film yet?

  • Pax Liu

    I’ve google the review of Z2, but I had not found the overheating issue, so I purchased a purple one. The first one had a poor alignment problem at l’t lower corner, a small gap between the front panel of the handset and the aluminum frame, in which I think that the 2 components are not match in size. So I get another one the next day. I had learning how to take pictures for about 2-3 hours. In these few hours, I’ve tried to take pictures and video in low light condition(not the 4K mode, without the origin cover, in room with comfortable temperature and a circulation fan ), and the overheating notice pop up suddenly, and closed the camera mode by itself. The phone was hot around the camera only, upper part of the phone. Camera mode can be reopen but closed again if I took video recording for few minutes. The length of the video that it stop recording depended on the heat. Sometimes take 5 minutes, the longest recording time in 4K mode is about 30 min, beginning in cool down condition. Frequent changing focus, low light condition, flash light usage may influence the result.

    So I return the Z2 and change to htc M8, and I found that it is much friendly operative, and the camera won’t get hot by taking picture in low light condition, even using the flash frequently.

    I think the waterproof design and the glass material of the back cover may be the reasons of poor radiation of heat too.

  • Allen

    Hi guys, the gaps in the chassis really is messed up :( I tested the waterproof ability of the phone and I end up with moist camera lens and a DEAD SCREEN. Only screen is dead, the touch screen and the phone itself still works because I manage to get some noise when I fiddle my fingers randomly on my dead screen. Don’t dip this phone underwater guys.

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  • greyhulk

    Yet the Note 3 and GS5 are able to do it without shutting down. This is a hardware issue and Sony dropped the ball somewhere. Either the software is too aggressive about closing the camera or the phone really does have overheating issues.

  • skyzo97

    Does this gap can affect waterproof ? anyone have try this..

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  • adam

    Sony: “Perceived Gap Issue” Does Not Affect Xperia Z2′s Waterproof CapabilityHardwareZone – Mon, May 19, 2014

    Sony Mobile Singapore today provided an update on the gap issues that we reported in April.

    According to Sony Mobile Singapore, it has not received any complaints about the Xperia Z2′s or even the Z1′s waterproof capabilities being compromised by the “perceived gap issue”. It recommends users who are still concerned to visit the Sony service centers where the staff will help conduct a water resistance test.

  • Gonzo79

    I had the exact same issue, mine is back at the service centre for repair. What makes this even more worrying is that Sony apparently don’t cover water damage under warranty! They have honoured it on on this occasion but who knows how they will treat a similar issue 6 months down the line.

  • Chris

    My z2 not only shuts camera off while shooting in 4k but also just shooting in auto mode and also just taking many photos. Very frustrating indeed. It also has the gaps mentioned above but haven’t had the chance to have it tested. This is also my second z2 as the 1st one had some major problem where it one day just started closing any app I tried to open then said device has stopped and went into a boot loop for a couple hours. Got it to stop and factory rest it but all same symptoms occurred. Great phone but has some frustrating things going on…

  • Kevin

    I’ve used sony xperia phones since the first T series. I’ve
    always liked sony xperia phone’s camera and many of their software functions.
    But this new issue with the camera overheating, even when in normal mode not
    4k, on the Z2 has seriously rendered the phone pretty much useless. I am really
    disappointed with sony. It feel like the Z2 was rushed to put out on the market
    and skipped all the necessary testings. I don’t know about what most people
    think but to me, this is very unprofessional for a well established company
    like sony and I am not liking it one bit. I hope members from sony realizes
    that if they don’t take a more serious look at the quality and functionality of
    their xperia phone products, they will soon loose many of their long-term
    customers (including me). I am hoping that sony will come up with a fix to this
    camera overeating issue in the next month or so. If not, I will be dropping
    this phone and switching to samsung s5. I did not pay $500+ for a phone that shuts down after 2-5
    minutes after using the camera in normal mode (not even 4k). Not a single
    smartphone in the past has had this problem…sony’s the first. If they do not
    fix this problem soon enough, there won’t be a Z3 in my book, or any other
    Xperia phones…period.

  • Kevin

    I’ve used sony xperia phones since the first T series. I’ve
    always liked sony xperia phone’s camera and many of their software functions.
    But this new issue with the camera overheating, even when in normal mode not
    4k, on the Z2 has seriously rendered the phone pretty much useless. I am really
    disappointed with sony. It feel like the Z2 was rushed to put out on the market
    and skipped all the necessary testings. I don’t know about what most people
    think but to me, this is very unprofessional for a well established company
    like sony and I am not liking it one bit. I hope members from sony realizes
    that if they don’t take a more serious look at the quality and functionality of
    their xperia phone products, they will soon loose many of their long-term
    customers (including me). I am hoping that sony will come up with a fix to this
    camera overeating issue in the next month or so. If not, I will be dropping
    this phone and switching to samsung s5. I did not pay $500+ for a phone that shuts down after 2-5
    minutes after using the camera in normal mode (not even 4k). Not a single
    smartphone in the past has had this problem…sony’s the first. If they do not
    fix this problem soon enough, there won’t be a Z3 in my book, or any other
    Xperia phones…period.

  • Kevin

    this phone is trash… camera can’t even be used for more than 2 minutes. and now I can’t even post this review because sony is probably paying this site to screen out the negative reviews. what a fraudulant company….

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