Earlier this month we reported on a number of Xperia Z5 Compact owners, specifically those with white handsets, who had touch screen problems. Some users had difficulty registering touches and may have seen multiple commands related to a single press. Strangely, it was only owners of white Xperia Z5 Compact handsets that experienced the issue.
At the time, we thought it might be a hardware issue for an initial batch of handsets, but with no word from Sony we could only speculate. Sony has now confirmed that there is an issue with a “limited number of customers” for the white Xperia Z5 Compact only. Sony didn’t go into detail on what was the “root cause” of the problem, but according to Sony it is a software issue. It plans to provide a fix arriving from Week 44 (i.e. Monday 26 October 2015). We’ll let you know once it starts to roll.
Sony Mobile statement on White Xperia Z5 Compact touch screen issue
Sony Mobile is committed to providing the highest standards of product quality and customer service for all of our products. We are aware of reports of a limited number of customers experiencing touch input issues on their white Xperia™ Z5 Compact devices. By gathering information and analysing returned devices we have found the root cause and will release a new software to improve the user experience on your white Z5 Compact. Other colour versions of the Xperia™ Z5 Compact are not affected by this issue.
The software update will be available on our support software PC Companion and Bridge for Mac from beginning of week 44. The software is rolling out through retail partners with exact timings varying by region and/or operator.